Interoperability Across CCM, CRM, ECM and CXM
By Bryan Matlock
The future of customer experience will be defined not by any single system, but by the interoperability between them
The End of IT-Dependent CCM
By Patrick Kehoe
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
Beyond AI: The Real Next Frontier in Customer Communications
By Liz Stephen and Mia Papanicolaou
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Beyond Bots
By Eric Riz
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
How IDP is Reshaping CCM: Transactional and Accessible Communications
By Ernie Crawford
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in

Crawford Technologies announces that its 2025 top-line revenue rose to the highest level in the company’s 30-year history. The company achieved 9% year-over-year growth during its fiscal year endin

SER Group Rebrands as ‘Doxis’ and Announces Strategic ‘Document Intelligence’ Mission

SER Group today announced it has changed its brand name to “Doxis”, uniting the company under the same brand as its flagship Intelligent Content Automation platform and solutions. The rebrand...

Crawford Technologies Marks 30 Years of Innovation, Growth and Customer-centric Excellence

Crawford Technologies is celebrating its 30th anniversary. Founded in 1995, Crawford Technologies has grown into a highly respected global organization with an impressive list of 2,000 customers on si