Bernard Chester

Bernard has been involved with content management systems for over 25 years, assisting in the creation of products and solutions for clients in a range of industries. He is often retained to define the requirements and plans for improving document and records processing. He has participated in many data communications, records management, and enterprise content management standards development projects. He most enjoys bridging the distance between technology and business requirements to make lasting improvements. He may be reached at bchester@imergeconsult.com or on LinkedIn.
peplegoverance
July 2016
Appreciating the Human Side of Information Governance
BY Bernard Chester
July 11 2016
Information governance (IG) might be thought of as the next level of records management. It enlarges the profile of records management and involves more of the organization and its processes. If achieved,...
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    Inbound Document Processing
    By Richard Huff
    Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
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    Personalization 2.0
    By Paul Abdool
    Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
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    Going Headless: A More Agile Approach to CCM
    By Patrick Kehoe
    It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
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    The Age of AI
    By Bart Peluso
    Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
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    Gain a Holistic View of Your Customers
    By Richard Huff
    In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers