Richard Medina

Richard Medina is a Co-Founder at Doculabs, an information management strategy consulting firm, and has deep expertise in the content management, records management, and infrastructure market spaces. He has worked with clients in many industries, providing recommendations to improve their overall management of unstructured content. Richard is a frequent speaker at industry conferences and is regularly published and quoted in leading industry publications, as well as posting his insights to the Doculabs’ blog.
GettyImages-1223005887
FEATURES
Two Revolutions in Intelligent Process Automation
BY Richard Medina
Sept. 28 2021
Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy...
830x539_Doculabs
Summer Digital Issue 2019
Why You Need an Enterprise Automation Strategy
BY Richard Medina
July 26 2019
Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not...
  • Screenshot 2024-04-23 at 8.45.37 PM
    Personalization 2.0
    By Paul Abdool
    Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
  • GettyImages-1210185740 copy
    Going Headless: A More Agile Approach to CCM
    By Patrick Kehoe
    It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
  • GettyImages-1355638834 copy
    The Age of AI
    By Bart Peluso
    Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • GettyImages-165954847
    Gain a Holistic View of Your Customers
    By Richard Huff
    In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • GettyImages-1459190037
    An Often-Overlooked Opportunity
    By Sarah-Jayne Martin
    Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical