Convey is proud to announce a major expansion of its relationship with CenterPoint Energy (NYSE: CNP). Convey, formerly known as Message Broadcast, is a longtime leader in providing customer engagement software for highly regulated industries and serves the largest utilities in North America; CenterPoint Energy is a leading electric and natural gas utility serving 7 million customers across Texas, Indiana, Ohio, and Minnesota.
This new engagement highlights CenterPoint Energy’s dedication to improving the customer experience with advanced warnings of storms and restoration updates during storm-related outages. Convey’s customer communication platform helps CenterPoint Energy respond with speed, scale, and reliability—delivering critical updates to customers during extreme weather events and enhancing engagement year-round.
“At Convey, we are deeply aligned with CenterPoint Energy’s mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,” said Maulik Datanwala, CEO of Convey. “This strategic relationship is a testament to what’s possible when a forward-thinking utility meets a purpose-built communications platform designed to scale. With decades of experience delivering critical communication across the utilities sector and other regulated industries, we are excited about our work together that will transform the way CenterPoint communicates and helps deliver better outcomes for its customers.”
Enhancing Customer Experience at Scale
As a regulated transmission and distribution utility (TDU) in Texas, CenterPoint Energy plays a critical role in powering more than 2.8 million homes and businesses across one of the most highly dynamic markets in the nation and the energy capital of the world. With Convey, CenterPoint gains not just additional messaging capabilities for storms but also establishes a strategic relationship to collaborate on delivering intelligent customer workflows that improve operational agility and help build customer trust.
