Content. Collaboration. Technology. Governance.
MHC Software Acquires Ecrion Software
July 1 2020
MHC has announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined compan
Nuxeo Unveils New, Low-Code User Interface for Nuxeo Insight
July 1 2020
Content Service Platform (CSP) debuts highly intuitive,“point-and-click” UI for unique AI service that makes it even easier to train and deploy custom machine-learning models...
The Future of Communications
June 30 2020
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management
How to Hire a Digital Workflow Consultant
June 25 2020
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons
Nuxeo Content Cloud Validated with Amazon S3 Object Lock for SEC Rule 17a-4(f)
June 25 2020
Nuxeo, a cloud-native Content Services Platform (CSP), has announced that Nuxeo Content Cloud, the company’s Software-as-a-Service (SaaS) offering, has validated its compliance with the electronic
GhostDraft Unveils LiveDocs, the Next Wave of Insurance Communications
June 23 2020
Insurers can now create, manage and deliver two-way, highly interactive communications...
Inside Out Thinking About CCM: Is it Costing You Customers?
June 22 2020
Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore...
Quadient Launches Cloud-based Platform Quadient® Impress
June 19 2020
Quadient has announced the general availability of Quadient® Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium bus
The Multichannel Formula for Success
June 16 2020
If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?...
CCM Seeing Little Impact Through COVID-19 Pandemic
June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments...
AI Reduces the Pain of Upgrading to a Modern CCM System
June 4 2020
With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success...
Kodak Alaris’ INfuse Platform Enables Remote Work with Xenith Scan@Home Solution
June 3 2020
The platform enables remote workers to scan directly into line-of-business systems from their home offices...
Messagepoint Announces Availability of a Connector for Sefas’ CCM Solution
June 2 2020
The Messagepoint Connector for Sefas Designer makes it possible for Messagepoint customers to take advantage of Sefas’ high-performance composition and post-composition capabilities...
SER Group Represented in the 2020 Gartner Market Guide for Content Collaboration Tools
June 1 2020
The SER Group has announced that the company has been recognized for its collaboration solution the Doxis4® iRoom® in the 2020 Gartner Market Guide for Content Collaboration Tools*. Content col
CCM Trends for 2020
May 28 2020
With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends...
PaperVision® ScanPro Simplifies Data Upload to the Cloud
May 27 2020
Every second, each individual creates 1.7 MB of information and about one-third of that data gets processed in the cloud...
Gautam Jit Kanwar
May 20 2020
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most doc
Crawford Technologies Releases Digital Transform Engine (DTE) Version 4.11
May 20 2020
DTE V4.11 upgrades deliver enhanced productivity, multi-language functionality and user efficiency...
Plan for the Best but Be Ready for the Unexpected
May 18 2020
For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers...
Nuxeo Named a Leader in 2020 Aragon Research Globe for Enterprise Content Platforms
May 15 2020
Nuxeo has been positioned as a “Leader” in the Aragon Research Globe™ for Enterprise Content Platforms, 2020...