Messagepoint announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management... View More

For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an

MHC announced a strategic partnership with Odessa Technologies.Through the partnership, Odessa clients can now embed MHC NorthStar Customer Communications Management (CCM) capabilities directly into... View More

Wire has announced the release of Pydio Cells v5, a major new version of its self-hosted enterprise content management platform. The release extends Cells with knowledge management capabilities while... View More

We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done... View More

In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations... View More

Affinda launched the Affinda Agent — a single AI agent that configures the entire document automation workflow through conversation... View More

Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st... View More

As organizations continue investing in ERP, CRM, and HR platforms, a more subtle automation challenge persists just out of view: the critical data powering these systems remains trapped in documents l

Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage se

Elixir Technologies today introduced Elixir Muse™, a privacy-first AI writing assistant that significantly minimizes the workload involved in drafting, editing, proofreading and translating text.... View More

Doxis announced it has been named a Leader in the Gartner® Magic Quadrant™ for Document Management for the second time in a row... View More

From workflow automation to agent-driven decision-making, enterprise content is shifting from passive storage to active execution... View More

Crawford Technologies announces a strategic collaboration with LetzChat-G to help government and regulated organizations improve multilingual access across document and digital communications.The coll

Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro

Nutrient, the document intelligence company for modern businesses, today announced significant advancements to its Workflow automation platform, expanding how enterprises design, execute, and govern d

In recognition of Records and Information Management (RIM) Month, Docufree, a services-led provider of cloud-based document management and process automation solutions, today spotlights its Human-in-t

Sprinklr, the AI‑native Unified Customer Experience Management (Unified‑CXM) platform, today announced the Spring ’26 Release (26.4) — a major advancement in AI‑powered insights, marketing... View More

2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners... View More

Papyrus Software announced the U.S. agenda and keynote lineup for its 2026 Open House Global Series, a premier gathering of enterprise transformation leaders curated to solve the "expert knowledge ga... View More