As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory... View More
Strategic Communications and Hyland have partnered to accelerate digital transformation in government.This partnership combines Strategic Communications' deep public sector expertise with Hyland's i... View More
Infrrd has been awarded the IDP Innovator of the Year by Deep Analysis. This recognition highlights Infrrd’s continued commitment to pushing the boundaries of innovation and delivering cutting-edge
Quadient, a global automation platform powering secure and sustainable business connections, and Nuvei, a leading global payments company, announced a strategic technology partnership to enhance cloud
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of... View More
Smart Communications has been named a technology leader by analyst firm QKS Group (formerly Quadrant Knowledge Solutions). The firm’s 2025 SPARK Matrix for Customer Communication Management (CC... View More
Following the incredible energy and collaborative spirit of its recent Open House in Vienna, Papyrus is excited to announce the upcoming Papyrus Open House Conference in Southlake, Texas, from May 18t
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced the availability of AccessibilityNow® Gateway Enterprise, a... View More
Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers... View More
Quadient has been recognized as a Leader in the SPARK Matrix™: Customer Communication Management (CCM), Q2, 2025 report by global advisory and consulting firm QKS Group. This marks the fifth consecu
Smart Communications announces it has acquired Joisto, a cloud data archive company. As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and docum
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, reports on the success of its sixth annual Industry Summit held April 3-4... View More
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As federal oversight of financial institutions shifts, lenders are likely to be facing increased scrutiny from state regulators. With proposed funding cuts to the Consumer Financial Protection Bureau... View More
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.8 of its Digital Transform Engine (DTE), the company's... View More
QKS Group has released its latest in-depth analysis of the global End User Experience Management (EUEM) Market, signalling a strong growth phase ahead. The new reports - Market Share: End User Experie
EPAM Systems, Inc. released its AI research report, "From Hype to Impact: How Enterprises Can Unlock Real Business Value with AI." The report, based on a survey of 7,300 participants across nine cou... View More
With innovative information management solutions, including the availability of its latest flagship OpenText Cloud Editions 25.2, OpenText is helping organizations create a new digital labor force and
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
