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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience May 2 2012
I saw a commercial the other day informing the world that up until now, we have been beta testers for our smartphone, and now that their product was launched, we can buy the "real thing!" First of all,... View More
May 1 2012
Collins Ink Corporation has officially terminated the supply agreement that has been in place between the Collins Ink and Kodak for the past 10 years. Effective immediately, customers with high-speed Kodak... View More
April 30 2012
Last week, Google announced Google Drive as a solution to store, share and synchronize content across multiple devices. Big deal? Yes, this could be a very big deal. Why? Here's the deal: Up until now,... View More
April 29 2012
How does Facebook maximize development efficiency and minimize risk? In the past eight years, it has built a technological infrastructure that is both complex and rapidly changing. Their rapid growth depends... View More
April 25 2012
Crawford Technologies has published a controversial new white paper that challenges what some of their competitors are claiming. Several companies have issued misleading documents/articles over the past... View More
April 25 2012
Chief marketing officers face many challenges in today's business world—the advent of social media, the growth in use of smartphones and the vastness of global markets with different priorities,... View More
April 24 2012
At next week's NACHA Payments Conference in Baltimore, MD (US), Panini will announce the commercial release of Panini Avantor; the latest milestone from their continuous innovation program. The scanner... View More
April 24 2012
ProDocumentSolutions, a NASPO certified provider of secure documents and products, announced they have developed and are now offering a 100% PCW (post-consumer waste) high end security paper trademarked... View More
April 24 2012
During drupa 2012, Kodak will unveil additional enhancements for the KODAK NEXPRESS Digital Color Platform. Meeting the needs of commercial printers, direct mail houses, photo service providers, in-plant... View More
April 24 2012
AIIM, the global community of information professionals, today announced a new social media governance training program for information management practitioners at all levels who are challenged to effectively... View More
April 19 2012
It was more than 10 years ago when I visited what was, at the time, a state-of-the-art imaging facility for a national insurance company, progressive beyond their peers and before the anthrax-in-the-mail... View More
April 19 2012
In a regulated industry, the consequences of producing non-compliant documents can be severe. Fines and law suits can be financially damaging. Poor publicity can result in lost business, and those responsible... View More
April 19 2012
When I look for advice and information on how to drive change, I turn to the smartest and most reliable people I know: my friends. If crowdsourcing is about fast, inexpensive answers, friendsourcing is... View More
April 18 2012
A2iA, the worldwide leading developer of cursive handwriting and machine-printed text recognition, and intelligent document classification technology, has released new versions to its software to address... View More
April 16 2012
Square 9 Softworks, a leading developer of innovative, business-centric software solutions including the award-winning SmartSearch Content Management Suite, announced the introduction of "Square 9 Purchase... View More
April 16 2012
Metalogix Software, the trusted provider of content lifecycle management solutions for Microsoft® SharePoint®, Exchange® and Cloud platforms, announced the purchase of Syntergy's SharePoint... View More
April 10 2012
Going paperless seems simple enough in concept, but when it comes to execution, many companies are paralyzed by a loss of control. Many wonder what will happen by giving the customer an opportunity to... View More
April 10 2012
TITUS, a leading provider of data governance and compliance solutions for email, documents, and Microsoft SharePoint is pleased to announce that Senior Product Manager Antonio Maio (@antoniomaio2) has... View More
April 9 2012
A recent survey conducted by Litéra, a leading provider of productivity and risk mitigation solutions for legal and corporate markets worldwide, "Mobile Device Usage and Document Security," indicates... View More
April 9 2012
Ricoh Production Print Solutions LLC (Ricoh), a leading provider of digital output solutions, announced the launch of its Customer Marketing Suite for Utility Companies, an industry-first offering of behavior-based... View More
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor
By Alan BurgerCustomer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
By Eric RizIn an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro