Kodak Alaris has announced the integration of generative AI with its award-winning Intelligent Document Processing (IDP) software, KODAK Info Input Solution. This new capability makes it easy for orga

Crawford Technologies announced President and CEO Ernie Crawford, will deliver the Platinum Partner keynote session, "Best Practices for Inclusion in Constituent Communications" at... View More

The potential of generative AI to positively impact how we work and live is massive... View More

SER is proud to announce its recognition as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.Based on customer interviews and comprehensive evaluation cri

Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo

FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset... View More

You may wonder why an old content management guy is writing about generative AI and LLMs... View More

Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers... View More

Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue... View More

Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, reinforces its commitment to empowering individuals with disabilities wi

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81... View More

As the pace of business becomes more frantic, companies are working harder than ever to manage and secure their business information. Many are falling behind.Digitech Systems announced the availabilit

Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e

Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona

Quadient, a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal with one of the world’s largest publicly traded property... View More

Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent... View More

Smart Communications™ has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes... View More

Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A... View More

Data center transformation involves the comprehensive rethinking and restructuring of data center strategies to better align with modern business needs, focusing on efficiency, scalability, and agilit

In today's fast-paced business environment, the future of efficiency and productivity is automation... View More