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Customer journey mapping as a CCM planning tool... View More

Document capture has been around for decades, but recent advances have breathed new life into this market. The ability to liberate documents from their physical form and move them into the digital rea

There are several challenges in the vendor invoice approval flow process to consider — from the data to be captured, from the invoices received to be sent to the ERP, to the flow conditions accordin

There's no doubt that the pandemic accelerated many organizations’ digital transformation journeys... View More

What you might not realize is these essential, but at times overlooked, office devices could give your organization a Tesla-sized turbo boost... View More

Electronic signatures aren’t new, but they’ve evolved to quickly become essential tools for how business gets done today... View More

Paper, paper, paper… endless, nauseating and drowning waves of paper all over the place, on top of desks, in cardboard boxes inside closets, under desks, on top of the chairs of the meeting... View More

There has been a lot in the news on the “Great Resignation,” an anticipated major wave of job changes as the pandemic slows down. Some resignations are simply pent up from people who didn’t... View More

In the 1990s, high-value transactional customer communications, such as account statements, bills and invoices, were managed by highly skilled IT teams in data centers that connected million-dollar pr

People are often surprised by the number and complexity of forms in their organizations. When they conduct an audit of what needs to be changed to comply with accessibility regulations, they often realize... View More

A couple of months ago, we discussed the benefits of fusion teams in order to speed up the necessary digital transformation that COVID brought to the center stage... View More

It’s interesting times for customer communications professionals... View More

What are the current challenges facing communication providers and what lies ahead in 2021?... View More

Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements, more closely and recognized the blank white space on the page was valu

While it’s impossible to predict exactly what the post-COVID-19 world will look like, we can be fairly certain that business as we knew it over a year ago is not going to be the same. While organiza

The so-called Full Stack Developer is a trending profession fuelled by a huge number of schools and academies dedicated to teach software development by writing lines of code with the keyboard, whose... View More

Imagine you are being audited or are under a discovery order to present all materials pertaining to a lawsuit. You have well-planned, maintained, and monitored Information Governance (IG) policies and

The Solar Winds cybersecurity attack and the recent zero-day exploit involving Microsoft Exchange servers have exposed vulnerabilities in the IT infrastructure of organizations at every level, from sm

Although “fusion” is becoming a catchy word and used across the board from sushi to sportswear, it should not be discarded just as a new thing to attract our attention... View More

To say 2020 was a year full of disruption is an understatement. From dealing with a global pandemic and navigating related lockdowns to embracing a contactless, digital-first world, companies had to q