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Most business looked smooth and dandy when Covid struck. As usual, the first reaction was hope that it would go away soon enough, and our thinking and business would not be affected. Well, Covid prove

The long-overdue RPA market consolidation takes off... View More

We were given the opportunity to learn many lessons in 2020, probably more than we wanted to learn... View More

Today's customers expect relevant, personalized and timely communications when interacting with businesses... View More

Take this opportunity to look at your communication processes, evaluate what was working and what wasn’t and set a new direction... View More

Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior... View More

It’s tough for someone from Chicagoland to quote Vince Lombardi even once in an article, but it appears to be necessary to quote him twice as we prepare for 2021... View More

Let’s face it, the new Coron-a-conomy is reshaping customer behaviour. Customers have dramatically changed the way they shop, dine and purchase. The companies that quickly adapt their customer engag

Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative... View More

Even the opening sounds of the sessions were special at DSF ‘20. From this first sound, we knew this event was going to make an impact... View More

In the broadest sense, “transformation” means retiring manual, legacy business processes & systems and replacing them with a reimagined, more efficient and effective process and modern tech... View More

Of the many things we’ve learned from the COVID-19 crisis, one is how difficult it can be to do business as usual outside of the office... View More

The last six months have brought about changes to businesses, families and individuals in ways we never could have imagined... View More

Whether these changes are temporary or here to stay as a new world of work remains to be seen... View More

Having a well-managed CCM system ensures your ability to optimize the customer experience... View More

Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More

How bots will soon scrape web data for you... View More

It’s about time for some new ideas and a radical shake-up... View More

Hybrid and virtual SOCs in the COVID-19 crisis are no longer optional... View More

Let’s look at the lessons of 2020 and turn those into 2021 budget items... View More