Sept. 23 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of AccessibilityNow® Remediate, a standalone PDF...
Aug. 25 2021
Crawford Technologies has added AccessibilityNow® Validator, a new tool for testing document accessibility compliance, to its comprehensive AccessibilityNow platform
Aug. 23 2021
P3iD Technologies, Inc. has partnered with Kodak Alaris to provide enterprise clients with a secure and easy-to-use document scanning solution. The P3iD DoxaScan Intelligent Data Solution integrates w
Aug. 18 2021
Quadient has partnered with leading enterprise automation software company UiPath
Aug. 9 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced the availability of a white paper it commissioned from analyst f
July 19 2021
Smart CommunicationsTM has announced that its platform is now available via Amazon Web Services (AWS) in Germany. Customers across Europe can now join those already utilizing the Smart Communicat
July 12 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has joined the World Wide Web Consortium (W3C)
June 29 2021
INfuse Solution now includes user authentication to minimize security risks
June 9 2021
Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has announced today the upcoming launch of a new Aspire Leaderboard, and is inviting providers of CCM
June 8 2021
Messagepoint Inc. has been awarded two patents by the United States Patent and Trademark Office that support its customer communications management (CCM) platform’s unique ability to simplify the...
June 3 2021
Kofax®, has announced it has acquired PSIGEN Software, Inc., a provider of document capture, content management and workflow automation software and solutions.“We’re very pleased to welcome...
May 27 2021
Quadient has announced that it has been positioned as an overall leader in the 2021 Aspire Leaderboard™ for Customer Communications Management (CCM) — the fourth year in a row that Quadient...
May 27 2021
Evaluating customer communications management software can be confusing and requires research to make an informed decision
May 27 2021
For the fourth year in a row, Messagepoint Inc. has been named an overall leading provider of customer communications management (CCM) solutions in the 2021 CCM Aspire Leaderboard
May 21 2021
Racami announced the release of its enhanced Alchem-e™ version 6.5.4, used for producing and distributing customer communications, books, marketing materials, bills, and other forms of print and...
May 19 2021
More than 180 partners joined Kodak Alaris at its recent 2021 Virtual Partner Summit for the United States and Canada (US&C) region. The theme for the virtual event was ‘Growth Starts Here.’Th
May 12 2021
The software, IT services, and staffing company, Racami, has formed a new relationship with Objectif Lune the developer of widely used document composition software. Objectif Lune’s software suite...
May 6 2021
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS)
May 5 2021
Quadient has announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports rapid enterprise t
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May 4 2021
What are the current challenges facing communication providers and what lies ahead in 2021?
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth