Kevin Tesch

Kevin Tesch is a Director of Robotic Process Automation (RPA) at ISG. He has more than 23 years of experience in project, process, and change management in both business- and technology-focused projects. He has helped Fortune 500 companies with multi-million-dollar transformational, strategic, and operational initiatives, leading efforts to design and implement performance measurement models and measure impact and sustainability of customer, company, and colleague business outcomes.

RPA and Returned Mail - DOCUMENT Strategy
March 2017
Automating Returned Mail with RPA
BY Kevin Tesch|Dave Zamorski
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple...
    CCM: In-House or Outsource?
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    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
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    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
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    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
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    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
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    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth