Kristyn Sommers

Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.
Thunderhead
April 18 2018
Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...
DOCStratNews
March 14 2018
NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...
JeffJacobson
Jan. 31 2018
After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...
  • GettyImages-2123155254
    Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
  • insurance
    As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
  • mark-1577987_1280
    Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience