Kristyn Sommers

Kristyn Sommers is a staff writer at DOCUMENT Strategy Media. She covers document management technologies and the digital workplace. She is a writer based in the Madison, WI area.

NEWS

Thunderhead Introduces New Customer Journey Intelligence Powered By AI

BY Kristyn Sommers

April 18 2018

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real time, identifying key opportunities for customer journey orchestration. Intent Analyzer aims to better...

NEWS

NiCE Extends End-to-End Monitoring for Office 365 Environments

BY Kristyn Sommers

March 14 2018

NiCE IT Management Solutions GmbH, who has long been involved in the enterprise application monitoring market, announced the availability of the new NiCE Active Office 365 Management Pack, which enables...

January 2018

Fujifilm and Xerox Announce Landmark $6.1 Billion Merger, Bringing an End to an Era

BY Kristyn Sommers

Jan. 31 2018

After more than a week of speculation and rumors, Japan's FUJIFILM Holdings Corporation and iconic US company Xerox Corporation announced today that they had entered into a definitive agreement to combine...

The Threat of Cyberattacks Remains a Top Concern

By Eric Riz

In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 

By Joshua Noble

Over the past five years, many financial institutions have put in the work to “make the shift,” investing heavily in digital technologies from back-end systems to marketing platforms
How to Integrate GenAI into Your CCM Strategy: A Practical Guide

By Liz Stephen and Mia Papanicolaou

When it comes to regulated communications, most organizations struggle to deliver on what customers expect
Shift Your Focus Beyond Omnichannel

By Andy Young

For years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)
Transforming Forms and Documents for the Modern Era

By Angele Taylor

Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c

Most Read

Transforming Forms and Documents for the Modern Era

New Scanners from Kodak Alaris Help Customers Supercharge Document Capture

Shift Your Focus Beyond Omnichannel

Central Control of Customer Communications Drives Consistent Experiences Across Channels

How to Integrate GenAI into Your CCM Strategy: A Practical Guide

Nutrient Announces Document AI SDK Update

Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 