Rob Goodman

Rob Goodman is a staff writer at DOCUMENT STRATEGY. He is a communications professional who has always been intrigued by how technology shapes our world. Currently residing just outside of Portland, OR, he grew up in Silicon Valley when there actually were orchards of fruit trees.
Relevant Communications Improve Digital Experience
Sept. 11 2018
Despite what you may think, most customers like to be contacted by the companies they do business with, as long as that content meets their needs, is timely, and relevant. On the other hand, if their customer...
Microsoft Flow with Ephesoft OpenAPIs
July 17 2018
Today, Ephesoft announced the release of Swagger/OpenAPI-web services for Ephesoft Transact, the company’s document capture and data extraction solution. Billed as a developer-friendly smart capture...
IBM Eyes Industrial IoT Market
July 2 2018
IBM recently announced it has agreed to acquire Oniqua Holdings Pty Ltd., a leading supplier of maintenance repair and optimization (MRO) technology, in an effort to expand IBM’s Asset Optimization...
JamesBrown_low
June 19 2018
Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated...
Kofax Sees Rise in Robotic Process Automation in F
June 15 2018
Kofax and Digital Banking Trends have teamed up to issue the 2018 Financial Services Industry
OpenText EP4
May 30 2018
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things...
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
  • In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
  • Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga