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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY Kemal Carr
March 14 2023
We saw the inception of customer communications management (CCM) systems about 20 years ago when what was then known as document composition software evolved to include significant personalization
BY Kemal Carr
May 3 2022
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event...
BY Kemal Carr
Sept. 22 2021
Selecting the right business partner for customer communications management (CCM) delivery is a critical task. Shrewd organizations use the Request for Proposals (RFP) process in an attempt to make th
BY Kemal Carr
June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
By Jason PothenAs competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
By Joy AndersonInformation management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful- In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
