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March 14 2023
We saw the inception of customer communications management (CCM) systems about 20 years ago when what was then known as document composition software evolved to include significant personalization
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May 3 2022
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event...
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Sept. 22 2021
Selecting the right business partner for customer communications management (CCM) delivery is a critical task. Shrewd organizations use the Request for Proposals (RFP) process in an attempt to make th
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June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments
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    Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
  • insurance
    As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
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    Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience