Allison Lloyd

In this digital age, the “document” has seemingly gone out of style. So, where does that leave the document management industry? Like so many, we’re in a state of transformation, but...

Startups and innovation seem to go hand-in-hand. Maybe that’s why we all love that perennial story about two friends in their garage building the next epic disruptor that will change how we think,...

With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also...

At Enterprise World 2018, OpenText CEO Mark Barrenechea proclaimed in front of a crowd of 4,000 attendees at their annual customer conference, “We are reborn in the cloud,” and so it seems....

OpenText is a behemoth provider of enterprise information management—well known for its habit of scooping up companies that match its particular skillset and market alignment, including some former...

Let’s face it: We’ve always struggled to find consensus on how we define even the simplest of terms. It’s a symptom of the siloed structure that most organizations operate under. For...

Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission to drive innovation in a space where it's badly needed—the document capture software market....

Through a 100% share purchase agreement, Xpertdoc Technologies Inc. has acquired the assets of XperiDo from Belgian company Invenso bvba for an undisclosed amount. In a briefing late last week, Xpertdoc...

The disruptive nature of the digital business cannot be overstated. As technology continues to get smarter and smarter, what separates the digital world from the physical one will be harder and harder...

2017 was a turbulent year for many enterprise buyers, as we continued to see major shifts in the technology marketplace. Market consolidation, accelerated migration to the cloud, and a growing shift to...

About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's Enterprise Content Division (ECD), which includes Documentum, InfoArchive, and LEAP. It was a move...

For the past several years, we dedicate our publication's Fall issue to the topic of information management. This is because we understand that information is a critical asset in delivering intelligent,...

This past week, customer communications management (CCM) powerhouse GMC Software announced its integration into a new division of parent company Neopost, operating under the name of Quadient

If you regularly follow our publication, then you know we’ve been covering the dynamic shifts within the customer communications management (CCM) market. More often than not, the conversation

Every December, we feature the 10 most popular articles on our site as a retrospective look at the topics and market trends that inspired us, challenged our established views, and pushed us to think outside...

Every year, hundreds of customer communications and information management leaders gather at DOCUMENT Strategy Forum (DSF) to discuss the state of their document strategies. Due to complexity, organizational...

For the past 24 years, this publication has cultivated an editorial platform based on a simple mission: We focus on the overall strategy, not just a part of the process. While simple in its brevity, we...

At this year’s DOCUMENT Strategy Forum (DSF), which took place May 1-3 in downtown Chicago, there was a notable theme—the emerging trends disrupting the status quo at many organizations. Every...

What is disruption? Clayton Christensen in his book The Innovator’s Dilemma defined innovative disruption as a “process by which a product or service takes root initially in simple applications...

GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer Communications Management Software,” as does OpenText, who has been busy expanding their...