Allison Lloyd

Allison Lloyd is the former Editor of DOCUMENT Strategy Media, a management publication for executives, directors, and managers involved with Communications, Enterprise Content Management, and Information Management strategies. Building upon her highly respected editorial, she helped to launch the DOCUMENT Strategy Forum (DSF), a prestigious conference for high-level document management executives within a 1-1 environment composed of their peers. Regularly addressing C-suite-level decision makers and enterprise executives, she delivers thought leadership on strategic and plan-based solutions for managing the entire document, communication, and information process.
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Jan. 8 2020
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)...
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from...
Neopost Changes Name to Quadient_V2
Oct. 17 2019
As September drew to a close, Neopost, one of the most historic brands in the mailing and document solutions industry, announced plans to realign their 90-year-old corporate identity under Quadient, focusing...
Kodak Alaris Drives Capture to the Edge with New N
Sept. 27 2019
Targeting the edge of the organization, Kodak Alaris unveiled two network-connected scanning solutions this week with the introduction of the Alaris INfuse Smart Connected Scanning Solution and the Kodak
5 Keys to Digital Innovation in 2020
Sept. 25 2019
As we near the close of the year and look toward 2020, organizations are taking stock of their digital strategies and the interconnected ecosystems that support them to map out new opportunities for evolving...
What the Rebirth of OpenText Means for Enterprise
Sept. 4 2019
It was roughly a year ago when OpenText CEO Mark Barrenechea strode onto the main stage at their annual customer event in Toronto to declare the company’s rebirth in the cloud. In early July, OpenText...
Pitney Bowes Sells the Software Solutions Business
Aug. 29 2019
On Monday, Pitney Bowes rocked the customer communications management (CCM) market with the announcement that they had sold their full customer communications and customer engagement solutions portfolio,...
Scale Intelligent Automation
July 19 2019
Today, we’ve arrived at a crossroads when it comes to our automation strategies. The benefits are clear: Optimizing business operations improves process efficiency, collaboration across the enterprise,...
Smart Communications Acquires Intelledox
July 18 2019
Today, prominent customer communications management (CCM) leader Smart Communications, long considered to be the
Ricoh Buys DocuWare
July 2 2019
Earlier today, print and imaging giant Ricoh announced the acquisition of content services software provider DocuWare, extending their long-established partnership with the German firm. DocuWare’s...
Kofax Bets Big on New Intelligent Automation Platf
June 4 2019
Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break away from their long-standing roots in the capture market. Kofax Intelligent Automation brings together...
OpenText Exstream Previews New Web-Based Communica
May 21 2019
In a sneak peek of its latest version 16.6, enterprise information management leader OpenText offered a preview of the latest self-service innovations to its market-leading customer communications management...
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April 25 2019
To keep up with evolving customer needs and the necessary infrastructure required to orchestrate seamless customer experiences, organizations continue to invest heavily in the technologies
All Roads Lead to CX
April 18 2019
Building superior customer experiences has cast a long shadow at most organizations, as many scramble to transform their traditional business models around the customer. It’s also a topic that still...
OpenText Buys Catalyst
Feb. 8 2019
Flexing its muscle in the legal technology space, OpenText announced the acquisition of Denver-based firm Catalyst Repository Systems, Inc. for an estimated $75 million in cash. Founded in 2000, Catalyst’s...
Ephesoft Cloud HyperExtender Diagram - Expanded -
Feb. 4 2019
Showing the gaining traction of hybrid cloud infrastructures, open source document capture provider Ephesoft launched its new hybrid capture microservice, Cloud HyperExtender. As a plugin for their document...
Forrester Says CCM Will Drive Digital Adoption
Jan. 30 2019
It’s been 30 years since the arrival of customer communications management (CCM)— technology that was developed to help enterprises manage their high-volume transaction printing. In 2019, CCM...
Integration
Jan. 4 2019
For those of us in traditional document management domains and highly regulated industries, the ways in which our business operations, products, and customer experiences have changed over the past 20 years...
DOCUMENT Strategy Most-Read Stories of 2018
Dec. 20 2018
2018 was quite the wild ride for enterprise technologists, as organizations tried to separate fact from fantasy. It's clear that the freight train known as artificial intelligence (AI) can't be stopped,...
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There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry