Allison Lloyd

Earlier today, print and imaging giant Ricoh announced the acquisition of content services software provider DocuWare, extending their long-established partnership with the German firm. DocuWare’s...

Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break away from their long-standing roots in the capture market. Kofax Intelligent Automation brings together...

In a sneak peek of its latest version 16.6, enterprise information management leader OpenText offered a preview of the latest self-service innovations to its market-leading customer communications management...

To keep up with evolving customer needs and the necessary infrastructure required to orchestrate seamless customer experiences, organizations continue to invest heavily in the technologies

Building superior customer experiences has cast a long shadow at most organizations, as many scramble to transform their traditional business models around the customer. It’s also a topic that still...

Flexing its muscle in the legal technology space, OpenText announced the acquisition of Denver-based firm Catalyst Repository Systems, Inc. for an estimated $75 million in cash. Founded in 2000, Catalyst’s...

Showing the gaining traction of hybrid cloud infrastructures, open source document capture provider Ephesoft launched its new hybrid capture microservice, Cloud HyperExtender. As a plugin for their document...

It’s been 30 years since the arrival of customer communications management (CCM)— technology that was developed to help enterprises manage their high-volume transaction printing. In 2019, CCM...

For those of us in traditional document management domains and highly regulated industries, the ways in which our business operations, products, and customer experiences have changed over the past 20 years...

2018 was quite the wild ride for enterprise technologists, as organizations tried to separate fact from fantasy. It's clear that the freight train known as artificial intelligence (AI) can't be stopped,...

OpenText’s cloud strategy has had a busy year, with perhaps the most notable milestone exhibited by the unveiling of their new software-as-a-service (SaaS) cloud platform OT2. Now, to close out the...

Earlier this week, Irvine-based software provider Kofax formally announced their intent to acquire Nuance Document Imaging (NDI) in a reported $400 million deal. A couple of days prior to the announcement,...

Nothing will shake an industry to its core like a whole software category getting replaced in favor of a new market segment. It’s no wonder that the enterprise content management (ECM) marketplace...

In this digital age, the “document” has seemingly gone out of style. So, where does that leave the document management industry? Like so many, we’re in a state of transformation, but...

Startups and innovation seem to go hand-in-hand. Maybe that’s why we all love that perennial story about two friends in their garage building the next epic disruptor that will change how we think,...

With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also...

At Enterprise World 2018, OpenText CEO Mark Barrenechea proclaimed in front of a crowd of 4,000 attendees at their annual customer conference, “We are reborn in the cloud,” and so it seems....

OpenText is a behemoth provider of enterprise information management—well known for its habit of scooping up companies that match its particular skillset and market alignment, including some former...

Let’s face it: We’ve always struggled to find consensus on how we define even the simplest of terms. It’s a symptom of the siloed structure that most organizations operate under. For...

Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission to drive innovation in a space where it's badly needed—the document capture software market....