Robert M. Blatt

Robert M. Blatt has been President and Principal Consultant with Electronic Image Designers (EID), Inc. since 1994. He has more than 35+ years extensive technical experience working with various electronic content/Records management (ECM) technologies along with over 20 years providing eForensic expertise. He is also the chairperson of several national and international standard setting committees related to the content/record management industry and is a current member of the industry standards board.
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FEATURES
Reducing the Potential Impact of Ransomware Affecting Critical Records
BY Robert M. Blatt
Jan. 18 2022
Over the past few years, and even as recent as last week, organizations have suffered from ransomware attacks and/or have been affected by data breaches. These attacks have become so frequent that the
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    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
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    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in