Michael Bouchet

Michael Bouchet, Chief Information Officer, Newfold Digital, is an IT industry veteran with over 25 years of experience. Prior to Newfold Digital (formerly Web.com Group), he served as SVP at OneCall heading up Infrastructure, cloud and IT Security. While there, Michael drove the service culture transformation across Infrastructure and helped lead the development of modern cloud infrastructure practices. Michael also has extensive global IT leadership experience from his time at JPMorganChase, BBVA and Reed Elsevier in various IT leadership positions.
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FEATURES
Business Transformation Tips for Success in Mergers and Acquisitions
BY Michael Bouchet
May 24 2022
Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied