Michael Bouchet

Michael Bouchet, Chief Information Officer, Newfold Digital, is an IT industry veteran with over 25 years of experience. Prior to Newfold Digital (formerly Web.com Group), he served as SVP at OneCall heading up Infrastructure, cloud and IT Security. While there, Michael drove the service culture transformation across Infrastructure and helped lead the development of modern cloud infrastructure practices. Michael also has extensive global IT leadership experience from his time at JPMorganChase, BBVA and Reed Elsevier in various IT leadership positions.

FEATURES

Business Transformation Tips for Success in Mergers and Acquisitions

BY Michael Bouchet

May 24 2022

Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time

Going Headless: A More Agile Approach to CCM

By Patrick Kehoe

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI

By Bart Peluso

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers

By Richard Huff

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

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