Len Asprey

Len Asprey is the director of Practical Information Management Solutions Pty Ltd, an Australian company specializing in enterprise content management, document and records management, information life cycle management and content-enabled business process improvement solutions.


He focuses on assisting clients to plan and implement effective, successful document, records and content management solutions, and he has consulted in all types of industry sectors, including financial services, manufacturing, engineering, utilities, mining and resources, transport, legal and at all levels of government.



Mr. Asprey's consulting experience includes business and information strategies relevant to information and content management, information architecture, conceptual solution design, detailed requirements specifications, business case development, platform sourcing and quality assurance of design and implementation of solutions.



He is an adjunct professor at Kent State University, USA, where he lectures in the subjects of digital information management & processing and document management. He is the co-author of the book, Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge, and other publications.

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June 12 2014
Successful enterprise content management (ECM) business cases align with organizational planning imperatives, demonstrate creativity and innovation in solution concepts, deliver value for money and offer...
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May 20 2014
The implementation of a well-structured, architected document repository management system provides a foundational capability for organizations to develop innovative content-enabled business solutions....
June 22 2009
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service...
  • main
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in