Dinesh Srirangpatna

Dinesh Srirangpatna is a research manager with IDC’s Hardcopy Industry Transformation program. He provides hardcopy clients with in-depth industry guidance and intelligence in the areas of cloud, mobility, big data/analytics and social business. Specifically, he focuses on technology trends, user adoption, user needs and profit pools from a print ecosystem perspective. He analyzes and researches the opportunities and challenges presented by an evolving 3rd Platform that consists of billions of devices running millions of apps. He also works closely with IDC global analysts on a wide range of consulting engagements.
mobileprint_small
FEATURES
What Is Mopria Alliance, and What Do They Have to Do with Your Mobile Printing
BY Dinesh Srirangpatna
June 16 2014
The Mopria Alliance was formed by a small group of technology companies with the mission to facilitate and ease the pain of printing from smartphones and tablets. The alliance is a global nonprofit organization...
    From Broadcast to Dialogue: Ursula K. Le Guin’s Timeless Lessons for Modern Customer Communication
    By Alan Burger
    Every message, whether a whispered story, a corporate statement or a customer email, is both risk and opportunity
  • RPA
    Beyond Bots
    By Eric Riz
    Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.