Jim Minihan

Jim Minihan, a pioneer of workflow and process management, is an acknowledged expert on the automation of service sector enterprises and their processes. He consults to private- and public-sector end-users, focusing on ECM/ERM, digital preservation, digital signature and associated infrastructure design including cloud-based alternatives. He also specializes in IT system procurement, contracting and implementation. Working across many industries, he was a contributing author to the Financial Roundtables: Information Life Cycle Governance document, which provides guidance on records and information management to the financial industry's major firms.
Email_frustration
FEATURES
Why Moving to the Cloud Isn't So Easy After All
BY Jim Minihan
March 26 2014
Since the earliest articles on “moving to the cloud,” there has been a tint of color to these articles that suggest inevitablility and ease of getting there. While time will reveal the truth...
    CCM: In-House or Outsource?
    By Bryan Matlock
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • data
    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • AI
    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth