Rachel Jia

Rachel Jia is currently technical marketing manager at Dynamsoft, a provider of web and desktop image capture and barcode reader software development kits. In addition to her marketing experience, she also has six years of customer service and technical support experience. This includes having worked on technical imaging and document management requirements of customers from different industries, including healthcare, finance, government and more.

Top 3 Health IT Considerations for EHR - DOCUMENT

January 2017

Top 3 Health IT Considerations in 2017 for EHR Systems

BY Rachel Jia

Jan. 24 2017

With a presidential election complete, the US is arguably entering a new era of lots of unknowns. Ironically, for the health information technology (IT) industry, there might be more clarity than ever...

FEATURES

BY Rachel Jia

June 8 2015

Barcode technology was created in the 1940s and has really taken off in adoption rates ever since the 1970s. Today, it’s widely used in industries like retail, transportation, healthcare, logistics,...

Getting Billing ‘Just Right’

By Mitch Anderson

How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. On the surface, utility bills
From a Tick Box to Competitive Advantage

By Liz Stephen and Mia Papanicolaou

If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
Why Every Document Is Now a Touchpoint

By Gary Gregg

When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Turning Resistance into Resilience

By Angele Taylor

Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
Why AI Is the Key to Breaking Down CCM Modernization Barriers

By Patrick Kehoe

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire

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