Rachel Jia

Rachel Jia is currently technical marketing manager at Dynamsoft, a provider of web and desktop image capture and barcode reader software development kits. In addition to her marketing experience, she also has six years of customer service and technical support experience. This includes having worked on technical imaging and document management requirements of customers from different industries, including healthcare, finance, government and more.

Top 3 Health IT Considerations for EHR - DOCUMENT

January 2017

Top 3 Health IT Considerations in 2017 for EHR Systems

BY Rachel Jia

Jan. 24 2017

With a presidential election complete, the US is arguably entering a new era of lots of unknowns. Ironically, for the health information technology (IT) industry, there might be more clarity than ever...

FEATURES

BY Rachel Jia

June 8 2015

Barcode technology was created in the 1940s and has really taken off in adoption rates ever since the 1970s. Today, it’s widely used in industries like retail, transportation, healthcare, logistics,...

Time for a New Generation of CCM. The Composition Era Is Ending.

By Liz Stephen and Mia Papanicolaou

We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
CCM’s Next Act

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The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
I Spent Millions on ECM Modernization Before I Knew There Was A Better Way

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Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Tap Into the True Potential

By Naren Goel

Entities operating within the finance and accounting sector have been some of the most fervent adopters of automation technologies
Ready to Improve the Customer Experience? 

By Steve Diamond

Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,

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