Gary Roboff

Gary Roboff is a senior advisor to the Santa Fe Group and Shared Assessments Program.
VendorRisk_small
Sept. 14 2015
The results of Protiviti’s 2015 “Vendor Risk Management Benchmark Study,” conducted in partnership with the Shared Assessments Program, can be viewed as cause for optimism—or concern,...
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • data
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • AI
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth