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RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
generic data
March 25 2020
For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More
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March 23 2020
Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More
March 17 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Chuo Electric Power, Japan’s top market share provider... View More
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March 17 2020
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More
OpenText Exstream Previews New Web-Based Communica
March 5 2020
One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements... View More
Feb. 25 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has acquired Composition Research Technologies, Inc. (CRT), a
Mobile-Centric Design
Feb. 25 2020
Many reading this joined our industry when multichannel meant producing both print and putting PDFs on the web. We all had a lot of fun making communications look better. We added color... View More
830x539_Dave
Feb. 19 2020
There is a growing discussion among business organizations, regarding the challenge of defending information practices, emphasizing the need for updated governance and process documentation, stakehold
omnichannel
Feb. 12 2020
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue to have difficulties bringing a true omnichannel communication strategy... View More
Feb. 11 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14... View More
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Feb. 10 2020
Kyocera Document Solutions America, one of the world’s leading document solutions companies, is excited to announce the acquisition of Quality Digital Office Technology... View More
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Feb. 5 2020
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME)... View More
Madison Advisors Capture SP Market Study
Feb. 5 2020
Madison Advisors today announced the general availability of its newest research report, “Capture Service Provider Market Study.” The study provides insights on the latest trends in the inbound... View More
creative-internet-computer-display-2004161
Jan. 27 2020
Technology continues to change our world at an unprecedented rate. Artificial intelligence (AI) and machine learning (ML) are already transforming our lives and the way we work in significant... View More
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Jan. 20 2020
Studies we have conducted, as independent consultants, of thousands of enterprise and departmental processes find that 5% to 30%+ of the work performed is manual, duplicative, and unnecessary... View More
830x539_Marko
Jan. 15 2020
There’s a rumor that a new channel is on its way and it will likely spawn several prominent new social networks, interaction types and other innovations. Will your company and your team be rea... View More
artificial-intelligence-3382507__480
Jan. 8 2020
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point... View More
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry