Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent positive interactions to build, and only one or two poor experiences to undo. The... View More
Apryse announced the completion of two strategic transactions that significantly expand its platform, deepen its capabilities, and position the company for continued long-term growth... View More
Nutrient, the document AI company for modern enterprises, today announced the release of its Q2 2025 SDK update, introducing a powerful suite of AI-native features designed to accelerate the way devel
Solimar Systems, Inc. has announced that Mail-Gard, a division of IWCO, specializes in business continuity and disaster recovery solutions for critical communication operation, has successfully scaled
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible... View More
Laserfiche has been named a Champion for the enterprise category in the Enterprise Content Management Emotional Footprint 2025 Report by Info-Tech Research Group. Laserfiche — the leading enterprise
AODocs announced today its document management platform has been recognized as a High Performer by G2, the world's largest and most trusted software marketplace. AODocs earned multiple distinctions i... View More
GoDocs announced a strategic partnership with AVANA CUSO, a Credit Union Service Organization (CUSO), aimed at transforming the loan process and reducing legal costs. The collaboration has enabled AVA
Square 9 Softworks has blazed its way into the Summer with significant recognition from G2 reviews and TrustRadius. As a leading provider of AI-powered Intelligent Information Management solutions, Sq
OSG is proud to announce the official release of JourneyConnect Orion, its groundbreaking AI-powered communication framework, at the Elevate event this June. Within this first release, OSG sets a new... View More
AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that Message
As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives... View More
Square 9 Softworks has announced the release of InquireAI, a ground-breaking generative AI-powered capture automation solution designed to completely streamline how your organization works with data... View More
Aragon Research announced the publication of its highly anticipated Aragon Research Globe™ for Intelligent Enterprise Content Management (iECM), 2025. This 2025 edition of the report provides a comp
Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful... View More
Smart Communications announced the availability of SmartHUB, a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access t
Adeptia, the intelligent data automation company that helps enterprises manage first-mile data at scale to power smarter business operations, introduced AIDP... View More
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience... View More
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
