Customer expectations are undergoing a significant transformation because of advancing technologies, changing behaviors and evolving business practices... View More
SMA Technologies announced the acquisition of Encapture, an intelligent document processing and image lifecycle management company that enhances SMA’s automation solutions for financial institutions
QKS Group has named Cortical.io as a strong contender in their 2024 SPARK Matrix™ analysis of Intelligent Document Processing (IDP) marke. The QKS Group SPARK Matrix™ evaluates vendors based... View More
One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin
A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations... View More
MHC announced the availability of AI Assist—a suite of new AI capabilities to advance their solutions, beginning with their MHC EngageCX customer communications management (CCM) platform.With t... View More
Kodak Alaris has announced the integration of generative AI with its award-winning Intelligent Document Processing (IDP) software, KODAK Info Input Solution. This new capability makes it easy for orga
Crawford Technologies announced President and CEO Ernie Crawford, will deliver the Platinum Partner keynote session, "Best Practices for Inclusion in Constituent Communications" at... View More
SER is proud to announce its recognition as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.Based on customer interviews and comprehensive evaluation cri
Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo
FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers... View More
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, reinforces its commitment to empowering individuals with disabilities wi
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81... View More
As the pace of business becomes more frantic, companies are working harder than ever to manage and secure their business information. Many are falling behind.Digitech Systems announced the availabilit
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
