Are there robots in your accounting department? Just wait a few years, and they may be sitting right next to you. It was only 20-plus years ago that you had to do business with large companies, like Walmart,... View More
When I talk with folks about workflow issues, the focus of discussion typically turns to technology or the potential use of it. Until we understand the underlying reasons for the issue, technology alone... View More
A new year brings new resolutions. While digital transformation has been a buzzword for many years, this year, organizations must truly turn their attention to digitization, because consumers will no longer... View More
I’m a great fan of tea. It’s funny, because I can pay one cent for a basic black tea bag, 20 cents for a bag in a fancy package, or four dollars for a cup of tea from the local coffee store.... View More
Importing a hard copy scan of purchase orders, invoices and receipts into applications like QuickBooks or Microsoft Office 365 can take multiple steps, several programs and a lot of time. This is especially... View More
"Friction loses sales, hurts customer service, causes frustration, results in complaints on social media, wastes time and money, and creates problems that shouldn’t have happened in the first place."
There are an ever-expanding number of ways to pay your bills. On a personal level, most of us attempt to use our credit cards (either to get cash back or earn points) or pay via online banking (to speedily... View More
It’s in the news: Air bags don’t work, cellphone batteries catch fire, a customer's outrage goes viral on social media, profitability is down, increasing employees' unrest, lawsuits, and regulatory... View More
Beyond big data-style business intelligence, content analytics is driving auto-classification, content remediation, security correction, adaptive case management, and process monitoring and modeling. The... View More
Parascript, a pioneer in intelligent data extraction, today announced the availability of Parascript OnDemand through a technology partnership with MachineShop, a provider of API-based services for integrating... View More
Canon Solutions America, Inc., a subsidiary of Canon U.S.A., and nQueue announce the availability of nQ360, a complete document processing solution for law firms. nQ360 represents the 360-degree scope... View More
Last month, I talked about how using business process management (BPM)/workflow in even the simplest way offers significant governance benefits; workflow doesn’t need to be complex nor difficult... View More
Today, the word "vendor" or "customer" in many companies can still bring up a less than enthusiastic response from internal staff, who are under pressure to work with both of these organizations. With... View More
Years ago, I learned this saying from a friend in the yachting world, “Everything is possible but nothing is easy.” This is also true in the context of managing critical information. Last month,... View More
Documents, specifically records, do not spring into being for no purpose; they are created in support of business activities. Information governance (IG) is all about keeping track—who, what, when,... View More
Xerox (NYSE: XRX) has again maintained the leadership position in worldwide managed print services (MPS), according to the latest market landscape report by analyst research group Quocirca. The 2016 rankings... View More
Customer expectations are at an all-time high, placing added pressure on organizations everywhere. In turn, organizations have high expectations of their employees—to do their jobs quickly, accurately,... View More
With the onset of mass digitalization, technologically savvy workers are no longer the exception but the rule. This new digital standard has impacted every facet of the corporate workday, including the... View More
The digital workplace encompasses many technologies that require enterprises to focus on a sound, holistic strategy, which should include synergy between the technologies required to support key business... View More
