Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers... View More
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers... View More
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
Intelligent automation is a business-driven approach that organizations use to rapidly identify, vet and automate as many business processes as possible... View More
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils
Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail... View More
Creating a digital transformation strategy for your business is akin to tailoring a bespoke suit: it must fit your specific needs, goals and capabilities perfectly... View More
In this era of rapid digitalization, companies deal with large volumes of data on a daily basis. Traditionally, managing documents has been time-consuming and prone to mistakes resulting in delays, ex
In today's hyper-competitive business world where enterprises are always looking for an edge, AI-powered intelligent automation has rapidly evolved in recent years... View More
This article first appeared in the Fall 2023 issue of DOCUMENT STRATEGY.The term digital transformation is becoming something of a buzzword, but for many organizations this process is already well und
In this volatile market, business leaders are tasked with ensuring business growth, fostering worker satisfaction, and implementing innovations that advance their position in the marketplace... View More
In 2017, Gartner declared ECM as “dead” and began referencing content services platforms (CSPs) instead. But ECM wasn’t really gone, it was simply renamed, as vendor after vendor began... View More
The cost of compliance has skyrocketed in recent years. According to Forbes, banking regulatory costs will rise from 4% to 10% of banking revenue by 2021... View More
Paperwork — tons of it — has always been a ubiquitous part of the workplace. Regardless of industry, type or size, a business organization deals with paperwork across all its operations. From... View More
