In 2020 a Russian cyber-espionage group hacked the supply chain of SolarWinds, a large software firm that sells Orion network management products to more than 30,000 customers worldwide, including... View More
It seems like every day there’s news of another multimillion-dollar data breach with yet another organization scrambling to deal with negative media attention, preserve their brand reputation... View More
The ongoing chaos around the mishandling of the country’s classified documents by our Presidents (both former and present) and other high level government representatives continues to dominate the... View More
As we move into 2023, businesses need to be prepared for the challenges that IoT and AI will bring to data security. By understanding their data and implementing proper security measures, businesses can... View More
The tsunami of data is here. And it just keeps growing. In fact, it’s predicted global data creation and replication will see a compound annual growth rate (CAGR) of 23% over the five-year period
Over the past few years, and even as recent as last week, organizations have suffered from ransomware attacks and/or have been affected by data breaches. These attacks have become so frequent that the
Imagine you are being audited or are under a discovery order to present all materials pertaining to a lawsuit. You have well-planned, maintained, and monitored Information Governance (IG) policies and
The Solar Winds cybersecurity attack and the recent zero-day exploit involving Microsoft Exchange servers have exposed vulnerabilities in the IT infrastructure of organizations at every level, from sm
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it is critical that companies take proper preventative actions... View More
Over the years, while customer communications management (CCM) systems continued to expand with new features and capabilities that enhanced the customer experience, security was not always at the top... View More
These days, there’s no shortage of news stories about the latest data breach, which may leave a lot of cybersecurity professionals in a cold sweat more frequently. Furthermore, some of these professionals... View More
In 2019, look for data analytics and artificial intelligence (AI) to become game-changing technologies for the government sector, according to a recent Gartner survey. Government chief information officers... View More
With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing that they still have work to do to achieve compliance with the European Union’s expansive... View More
At Microsoft Ignite 2018, a reported crowd of 26,000 attendees converged in Orlando, Florida to hear the latest updates from the Redmond-based tech giant, and Microsoft was ready to deliver with five major... View More
It's safe to say that blockchain is on the verge of redefining traditional business models, changing paradigms around data security, accountability, and transparency. In fact, the potential to reshape... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
