Plus ça change, plus c\'est la même chose. I was reminded of this French saying (Jean-Baptiste Alphonse Karr) when I attended the Box user conference, BoxWorks 2014, in early September.... View More
There is a lot of buzz growing once again about information governance and the importance of organizing information to align with compliance requirements and findability. This is not a new concept nor... View More
DocuWare’s information security management system meets all the requirements laid out by international standard ISO/IEC-27001. This was recently confirmed when DocuWare, a global document management... View More
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption... View More
Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it has acquired Kapow Technologies, Inc.,... View More
AirSpring Software, an innovation leader in changing how companies can dramatically improve their business processes and customer experiences, today announced the launch of the airSpring platform. AirSpring... View More
airSpring Software raises the bar on enterprise-class relationship management with Version 2.0 of its solution for rapid web and mobile application development and delivery. The new version streamlines... View More
Upland Software, Inc., a leader in cloud-based Enterprise Work Management applications, today announced that it has been positioned on the Gartner Magic Quadrant for Enterprise Content Management (ECM)... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that it has acquired Results Engineering, an enterprise content management (ECM) solution provider, to support and to further... View More
Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that it was positioned as a Visionary in Gartner Inc.’s... View More
docSTAR, an award-winning developer of cloud and on-premises enterprise content management (ECM) software and GEO-Jobe® GIS Consulting, an Esri® Business Partner, announced today the creation of... View More
Upland Software, Inc., a leader in cloud-based Enterprise Work Management applications, announced today that its FileBound document and workflow automation software has been named a Stratus Award Finalist.... View More
News Facts Lexmark (NYSE: LXK) today announced that Perceptive Software has been positioned by Gartner, Inc. in the Leaders Quadrant for enterprise search solutions, published July 16, 2014. Gartner evaluated... View More
Five years ago, in March 2009, I first published an eBook called \"Making the Case for Information Governance.\" In the eBook I discussed—among other things—how to define information governance... View More
News Facts Lexmark’s Perceptive Software announces the release of Perceptive Cloud Share, a lightweight, scalable and intuitive cloud solution that simplifies the sharing and collaboration of enterprise... View More
Today, Intersec launches a new software to help the telecom industry to turn Big Data into valuable knowledge. InsightedTM has been designed hand in hand with operators to collect, store and analyze real-time... View More
IBM today announced that it is transforming how organizations engage with business content and make it more usable and interactive across the enterprise to deliver better results and improve decision making.... View More
Mimecast, the enterprise cloud services provider, has announced services to support enterprises moving to Microsoft Office 365 by directly addressing risks associated with data redundancy, high availability... View More
Bell and Howell, LLC today announced that it has spun off BCC Software (BCC), a former business unit, as an independent, stand-alone company owned by Bell and Howell’s current shareholders. Versa... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
