Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer... View More
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers... View More
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product... View More
Many of the large insurance and financial services firms send as much as 100 million pieces of billing and statement mail each year. All are trying to reduce their print and mail expense budgets by going... View More
It’s 2014, so why are digital document delivery and paperless adoption still thorny problems that seem like they should have been solved years ago? In a world where consumers adopt compelling new... View More
Cloud printing services (CPSs), as defined by Gartner, are hosted cloud computing offerings that enable users to print documents on any device associated with the cloud. CPS providers host a cloud infrastructure... View More
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, releases Cloud Portal Office, a first-of-its-kind software solution designed for an increasingly mobile... View More
CloudBees, Inc., the Enterprise Platform as a Service (PaaS) innovation leader, today announced an agreement with Verizon Enterprise Solutions to make the CloudBees PaaS available on the new Verizon Cloud.... View More
Bell and Howell, LLC today announced that it has spun off BCC Software (BCC), a former business unit, as an independent, stand-alone company owned by Bell and Howell’s current shareholders. Versa... View More
IBM today announced that it is transforming how organizations engage with business content and make it more usable and interactive across the enterprise to deliver better results and improve decision making.... View More
In an ideal world, workers would easily be able to move seamlessly between paper, digital and even legacy formats from any information technology (IT) platform that they wished. Integration of information... View More
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"... View More
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, today announced the release of a PDF::PDF/A conversion module as part of Solimar® Print... View More
Kofax® plc (LSE:KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the launch of Kofax TotalAgility Mailroom... View More
Mi-Corporation, the Mobile Information Corporation, today announced significant growth in its life sciences customer base with new customers, and existing customers expanding their use of Mi-Forms mobile... View More
Kofax® Limited (NASDAQ: KFX) (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today introduced Kofax Mortgage Agility™,... View More
Ricoh announced that it has maintained a leadership position for the fourth consecutive year in the Managed Print Services (MPS) market, according to a report from analyst firm Quocirca entitled... View More
GMC Software (GMC), a leader in customer communications management, today announced the general availability of GMC Inspire R10. GMC Inspire R10 brings a solution to the market that has... View More
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
