Taylor Corporation has acquired the assets of NEPS, LLC as an integral part of a long-term plan to broaden its portfolio of innovative technology solutions for its customers. The synergies between several... View More
| #1 TOP READ — Software as a service (SaaS), the advancement of scanning and printing capabilities and even mobile technologies are playing a vital role in the evolution of the document outsourcing... View More
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product... View More
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support... View More
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the "newest" topic, but... View More
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More
If your job is to produce documents, whether you are in-house or a service provider, most likely, your clients need your help—help that you are uniquely qualified to deliver to them. Clients work... View More
In an ideal world, workers would easily be able to move seamlessly between paper, digital and even legacy formats from any information technology (IT) platform that they wished. Integration of information... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management will be sharing a host of innovative CCM solutions at DOCUMENT Strategy Forum ‘15,... View More
airSpring Software raises the bar on enterprise-class relationship management with Version 2.0 of its solution for rapid web and mobile application development and delivery. The new version streamlines... View More
Information technology (IT) strategy is complex, as are the systems that fall under the IT infrastructure umbrella. Your enterprise imaging system (print/copy/scan and related document management systems)... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, today announced that Inspire Dynamic Statement was named a finalist for the 2015... View More
When I first discussed participating in this blog for DOCUMENT Strategy, the editor suggested that I address “workflow tools to streamline the full document life cycle” and “end-to-end... View More
Novitex, the leading provider of innovative, cloud-based solutions in the document outsourcing industry, today announced that the company is expanding its operations with the opening of a new state-of-the-art... View More
We have recently seen explosive changes in the healthcare industry. With governmental legislation, healthcare went from being an industry with a built-in customer base to one in which hospitals, insurances... View More
Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., announced today that the first units of the Océ VarioPrint® i300, the first high-speed, sheetfed inkjet press... View More
At the turn of the last century, organizations typically elected to track the following three job statuses: 1. Job received 2. Job printed 3. Job shipped Eventually, this “job tracking” evolved... View More
The US Postal Service (USPS) recently requested a rate increase, to be effective April 26, 2015. Overall, the price increase will be 1.966%, but for most of you reading this blog, your company can expect... View More
| #5 TOP READ — It has been said over and over again: The cost of a company’s printing operations, on average, comprises somewhere between one and three percent of your total operational costs,... View More
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers... View More
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
