A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product... View More
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support... View More
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the "newest" topic, but... View More
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More
If your job is to produce documents, whether you are in-house or a service provider, most likely, your clients need your help—help that you are uniquely qualified to deliver to them. Clients work... View More
In an ideal world, workers would easily be able to move seamlessly between paper, digital and even legacy formats from any information technology (IT) platform that they wished. Integration of information... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management will be sharing a host of innovative CCM solutions at DOCUMENT Strategy Forum ‘15,... View More
airSpring Software raises the bar on enterprise-class relationship management with Version 2.0 of its solution for rapid web and mobile application development and delivery. The new version streamlines... View More
Information technology (IT) strategy is complex, as are the systems that fall under the IT infrastructure umbrella. Your enterprise imaging system (print/copy/scan and related document management systems)... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, today announced that Inspire Dynamic Statement was named a finalist for the 2015... View More
When I first discussed participating in this blog for DOCUMENT Strategy, the editor suggested that I address “workflow tools to streamline the full document life cycle” and “end-to-end... View More
Novitex, the leading provider of innovative, cloud-based solutions in the document outsourcing industry, today announced that the company is expanding its operations with the opening of a new state-of-the-art... View More
We have recently seen explosive changes in the healthcare industry. With governmental legislation, healthcare went from being an industry with a built-in customer base to one in which hospitals, insurances... View More
Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., announced today that the first units of the Océ VarioPrint® i300, the first high-speed, sheetfed inkjet press... View More
At the turn of the last century, organizations typically elected to track the following three job statuses: 1. Job received 2. Job printed 3. Job shipped Eventually, this “job tracking” evolved... View More
The US Postal Service (USPS) recently requested a rate increase, to be effective April 26, 2015. Overall, the price increase will be 1.966%, but for most of you reading this blog, your company can expect... View More
| #5 TOP READ — It has been said over and over again: The cost of a company’s printing operations, on average, comprises somewhere between one and three percent of your total operational costs,... View More
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers... View More
Of course, all portal vendors would answer "yes" to that question. Many will point you to the fact that you can write a responsive portal template that can show portal content on mobile devices, but that’s... View More
Another new year has begun, and I’m faced with the trade-off between making predictions for 2015 and taking stock of things in my life as they sit today. While, certainly, I’d much rather look... View More
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
