2017-08-11

The Changing Landscape of Information Management (Joe Shepley) - Keynote at DSF '17

    Joe Shepley delivers the State of the Industry in Information Management in this Spotlight Keynote at the DSF '17, held in Chicago on May 1-3 (http://documentstrategyforum.com). Joe is Vice President & Practice Leader at Doculabs (http://www.doculabs.com).
    • RPA
      Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
    • main
      For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
    • touchpoint
      When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
      How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
    • health cx
      Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in