2017-08-11

The Changing Landscape of Information Management (Joe Shepley) - Keynote at DSF '17

Joe Shepley delivers the State of the Industry in Information Management in this Spotlight Keynote at the DSF '17, held in Chicago on May 1-3 (http://documentstrategyforum.com). Joe is Vice President & Practice Leader at Doculabs (http://www.doculabs.com).
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth