2018-11-19

Research Minute with Allison: Magic Quadrant for Content Services Platforms 2018

Our Editor Allison Lloyd takes a look at Gartner's 2018 Magic Quadrant for Content Services Platforms, the growth of this market, and the different approaches to platforming these products.

CX Video e-Tip of the Month

Quadient CMO Tamir Sigal on the Rebranding of Neopost Under Quadient

Part 1: Conversation with Nuxeo - The Future of ECM

Time for a New Generation of CCM. The Composition Era Is Ending.

By Liz Stephen and Mia Papanicolaou

We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
CCM’s Next Act

By Alan Burger

The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
I Spent Millions on ECM Modernization Before I Knew There Was A Better Way

By Keith Schlosser

Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Tap Into the True Potential

By Naren Goel

Entities operating within the finance and accounting sector have been some of the most fervent adopters of automation technologies
Ready to Improve the Customer Experience? 

By Steve Diamond

Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,

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Migration to Modern Cloud Systems

I Spent Millions on ECM Modernization Before I Knew There Was A Better Way

CCM’s Next Act

Solimar Systems Expands SOLitrack to Include Proof and Approvals, Duplicate File Checking, and Batching

Time for a New Generation of CCM. The Composition Era Is Ending.

Solimar Systems enables ABT Mailcom to Significantly Cut File Processing from 30 Minutes to 2.5 Minutes