2019-07-31

Part 3: Conversation with OpenText - How to Advance AI & Content Analytics in the Enterprise

    In this final installment, DOCUMENT Strategy Editor Allison Lloyd continues her discussion with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, from DSF '19 in Anaheim, CA on how companies can pragmatically approach artificial intelligence (AI) and machine learning technologies to better understand and use our content for more contextualized customer experiences. For more information about OpenText, visit www.opentext.com/exstream16.
    OpenText - Part 1 - Thumbnail
    Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences
    Aug. 2 2019
    OpenText - Part 2 - Thumbnail
    Part 2: Conversation with OpenText - What Is a Digital Experience Platform?
    Aug. 1 2019
    OpenText - Part 3 - Web Thumbnail
    Part 3: Conversation with OpenText - How to Advance AI & Content Analytics in the Enterprise
    July 31 2019
    • AI
      AI Is Shaping the Future of Translation in Communications
      By Patrick Kehoe
      Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
    • balance
      Striking a Balance
      By Liz Stephen and Mia Papanicolaou
      A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
    • GettyImages-2193247029
      Intelligent Orchestration
      By Gary Gregg
      Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
    • ai-generated-7962522_1280
      Going To the Cloud for ECM? Know Before You Go
      By Brian DeWyer
      Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
    • top read
      A Fundamental Shift 
      By Jennifer Raml
      Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting