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It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done