2022-01-07

CX Video e-Tip of the Month

 If you work with or for a state and local agency, your customers’ expectations will be impacted by changes at the federal level. Learn how from Scott Draeger, Quadient.


      In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
    • quad
      In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
    • data
      The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
    • AI
      Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
    • balance
      A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth

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