Bjorn Hildahl

Bjorn Hildahl is the Head of Digital Experience for Quadient. With deep experience in a wide variety of platforms and technologies, he has helped define and drive the mobile revolution in the financial sector at mobile technology platform development firms and for Fortune 500 companies. Bjorn possesses far-reaching knowledge of the role digital experiences play in the customer journey.
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Spring Digital Issue 2019
Designing for the Omni-Channel Era: 4 Questions to Ask
BY Scott Draeger|Bjorn Hildahl
May 10 2019
As we bring our document applications into the omni-channel era, it’s critical to understand several important questions before starting any major redesign of your customer communications
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    Personalization 2.0
    By Paul Abdool
    Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
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    Going Headless: A More Agile Approach to CCM
    By Patrick Kehoe
    It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
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    The Age of AI
    By Bart Peluso
    Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
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    Gain a Holistic View of Your Customers
    By Richard Huff
    In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
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    An Often-Overlooked Opportunity
    By Sarah-Jayne Martin
    Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical