BY Pat McGrew
Jan. 3 2023
Every line of business in the insurance industry has segment-specific communication challenges. Add reinsurance, and you compound the challenge of creating the best communication for each type of inte
BY Pat McGrew
Aug. 29 2022
Digital transformation is a hot topic. Articles in magazines and sessions at conferences have examined what it means to execute a digital transformation while keeping the business running. Most adviso
By Paul AbdoolPersonalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
By Bart PelusoArtificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
By Richard HuffIn today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical