Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission...

Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through...

There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide...

Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real...

Digitizing the customer experience (CX) no longer gives a company an edge, but instead, it's the key...

Focusing on customer experience (CX) has become the new normal for customer communication-intensive enterprises,...

As artificial intelligence (AI) becomes more ingrained into our daily lives, we are starting to do things...

One of the biggest challenges in developing a personalized customer communications strategy may not be...

The General Data Protection Regulation (GDPR) represents possibly the most sweeping change to data protection...

Take a moment to think about the communications you receive in your mailbox or inbox. Now, which communications...

Some documents seem to have a life of their own, making you wonder, “Who designed this?!”...

Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences...

The General Data Protection Regulation (GDPR) makes its debut in May, and it will be big. For large companies,...

When people think about the term “privacy,” they often focus on data breaches. After all,...

Experienced business leaders are constantly looking for ways to improve and make the most of their resources....

In 2018, we will continue to see the convergence of customer communications management (CCM) within the...

We have all been busy over the last few years improving design, simplifying content, and setting standards...

Earlier in the year, I wrote about the top communication trends for 2017. It might seem early to be thinking...

Are there robots in your accounting department? Just wait a few years, and they may be sitting right...

When I talk with folks about workflow issues, the focus of discussion typically turns to technology or...

What is the value of a piece of mail? A large insurance company or healthcare provider that depends on...

So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...

For the past six or seven years, there has been much talk about digital mailboxes but few published examples...

You have been trying to get your customers to go paperless for how many years? Getting customers to give...

Office 365 is Microsoft’s cloud for businesses. Designed around productivity and collaboration,...

Dropbox on February 23 officially unveiled its filing with Nasdaq to make an initial public offering...

About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's...

In content management, metadata is used to uniquely identify content objects, improve search, and manage...

There is a new crop of collaboration providers who are challenging and disrupting the status quo. Incumbent...

On the surface, designing digital content workflows sounds simple enough: create the assets; make them...

In two recent studies on the annual state of the transactional and marketing communications markets,...

Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020...

Once upon a time, healthcare payer communications with its members was transaction-oriented and compliance-driven....

There are four fundamental questions senior executives must ask about records and information management...

Security breaches, privacy violations, and lawsuits are in the news every day. Today, it is a matter...

This article appears in the Fall 2017 digital issue of DOCUMENT Strategy. Subscribe.There is a new specification...