What is intelligent capture? Some might define it as the complete practice of capturing information in...

Is the idea behind "big data" really just hype? While there is an enormous amount of data available,...

Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break...

Analysts from the leading research firms—who examine the latest use cases for mission-critical...

Digital transformation has seized the imagination of virtually every C-suite. It promises to radically...

As voice-enabled devices (like Alexa, Google Home, or Siri) continue to penetrate more and more households,...

Content may still be king, but now, the ownership and control over it may very well belong to the people!...

The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent...

In 2019, look for data analytics and artificial intelligence (AI) to become game-changing technologies...

As we bring our document applications into the omni-channel era, it’s critical to understand several...

With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight...

In 2018, nearly 75% of consumers own a smart phone, with many of these individuals plugged in at all...

Customer communications management (CCM) systems are complicated to implement and maintain for a variety...

In information technology (IT) departments around the world, discussions around cloud migration and data...

Now more than ever, businesses are affected by state and federal regulations for compliance, particularly...

What has the biggest impact on the success of a customer communications management (CCM) project: people,...

It’s been 30 years since the arrival of customer communications management (CCM)— technology...

With 2018 behind us, it’s that time of year when we reflect on the past developments that took...

Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate...

By now, most organizations understand that embarking on a digital transformation journey is tantamount...

As the amount of data and documents increase at a dramatic rate, enterprises struggle with organizing...

So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...

For the past six or seven years, there has been much talk about digital mailboxes but few published examples...

You have been trying to get your customers to go paperless for how many years? Getting customers to give...

Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework...

You take a deep sigh of relief: You've flipped the switch on your new enterprise content management (ECM)...

These days, all the talk is about how enterprise content management (ECM) is (to quote Gartner) “dead,...

In today's digital economy, information management professionals and the C-suite can’t afford to...

Transparency is an important topic for any company looking to implement or use artificial intelligence...

Here we are at the end of 2018, heading into 2019, and when we look at our information-related business...

Increasingly, business strategies across many industries are shifting to become more customer-centric...

Every year, we post our list of the top communication trends expected to make the biggest impact on the...

Today’s consumers aren’t satisfied with simply “liking” a brand or other simple...

A business's records management department can play a key role in advancing the information governance...

If there's one resolution every organization should keep, it's effectively managing their records. This...

With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing...