By Topic | DOCUMENT Strategy Media

Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns and industry articles on a targeted topic.

5 Steps to Master Inbound Information

BY Bob Larrivee

What is intelligent capture? Some might define it as the complete practice of capturing information in...

Robotics: Advancing the State of Automation

BY Mike Spang

Is the idea behind "big data" really just hype? While there is an enormous amount of data available,...

Kofax Bets Big on New Intelligent Automation Platform

BY Allison Lloyd

Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break...

CCM Trends for 2020

BY Rod Lowe

With the start of a new decade, it seems like an appropriate time to look at some of the current CCM...

Plan for the Best but Be Ready for the Unexpected

BY Patrick Kehoe

For several years now we have been reading about the importance of embarking on a digital transformation...

Building a Smarter Customer Experience Amid COVID-19

BY James Brown

The COVID-19 pandemic has dramatically impacted nearly every aspect of daily life for everyone around...

7 Ways to Prepare Data for an Information Governance Strategy

BY Rafael Moscatel

Content may still be king, but now, the ownership and control over it may very well belong to the people!...

Blockchain, AI, and Cloud: 3 Technologies That Dominated DSF '18

BY Richard Rosen

The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent...

Data Analytics and Cybersecurity Top Investment

Data Analytics and Cybersecurity Will Be Top Investment for Government in 2019

BY Bob Larrivee

In 2019, look for data analytics and artificial intelligence (AI) to become game-changing technologies...

Version Control

BY Gautam Jit Kanwar

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...

Designing for the Omni-Channel Era: 4 Questions to Ask

BY Scott Draeger | Bjorn Hildahl

As we bring our document applications into the omni-channel era, it’s critical to understand several...

Quadient Brings Omni-Channel Dominance to the Digital Experience with Inspire R12

BY Allison Lloyd

With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight...

Four Tips for Successfully Accelerating Regulatory Disclosure Updates

BY Patrick Kehoe

Changing regulations are an ever-increasing challenge for financial services organizations. In fact,...

Why a Quick Fix to Compliance is Hurting Your CX S

Why the Quick Fix to Your Compliance Woes Is Hurting Your Customer Experience Strategy

BY Scott Draeger

Customer communications management (CCM) systems are complicated to implement and maintain for a variety...

What IT Leaders Need to Know About Cloud and Data

What IT Leaders Need to Know About the Cloud and Data Privacy in 2019

BY Ike Kavas

In information technology (IT) departments around the world, discussions around cloud migration and data...

Another Challenge from COVID-19

BY Bill Strogis

As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span...

RPA: Promising, but Still a Work in Progress

BY Keith Woedy

One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)

Overcoming the First Mile of Data Processing with Automation

BY Bill Strogis

For all the focus on data and its critical role in gaining a competitive edge, most organizations today...

Inside Out Thinking About CCM: Is it Costing You Customers?

BY Scott Draeger

“Moments of truth are make-or-break instances along a customer’s journey that present a decision...

CCM Seeing Little Impact Through COVID-19 Pandemic

BY Kemal Carr

Companies that provide CCM solutions are carrying on routinely in most segments

AI Reduces the Pain of Upgrading to a Modern CCM System

BY Patrick Kehoe

With customer communications being a key lifeline of your business, an automated, modern CCM system can...

These Big Obstacles May be in the Way of Achieving Omnichannel Success

BY Scott Draeger

Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue...

Is Your Omnichannel Vision 20/20?

BY Scott Draeger

There’s a rumor that a new channel is on its way and it will likely spawn several prominent new...

Informed Delivery: What Is It, and Is It for Me?

BY Richard Rosen

So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...

Version Control

BY Gautam Jit Kanwar

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...

Content Services Vision for 2020 and Beyond

The Disruption of Content Services: The Vision for 2020 and Beyond

BY Dave Giordano

Throughout the history of image management, enterprise content management (ECM), and now

5 Ways to Use the SharePoint Framework

BY Sandra Lupanava

Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework...

Defending Your Information Management Practices

BY Bob Larrivee

There is a growing discussion among business organizations, regarding the challenge of defending information...

3 Information Management Trends You Can't Afford to Miss

BY Morad Rhlid

In today's digital economy, information management professionals and the C-suite can’t afford to...

Here's Why You Need Explainable AI

BY Alan Pelz-Sharpe | Kashyap Kompella

Transparency is an important topic for any company looking to implement or use artificial intelligence...

The Future of Hyper-Personalized Communications

BY Ross Kittlety

Will it be abandoned, or will addressing a few issues spur growth?

What Is Intelligent Orchestration?

BY Dave Smith

Increasingly, business strategies across many industries are shifting to become more customer-centric...

Hey Marketers, Customer Communications Are About Consumer Outcomes

BY Scott Draeger

Every year, we post our list of the top communication trends expected to make the biggest impact on the...

Looking to Buy a Records and Information Management Solution? Here Are 5 to Consider

BY Cindy Zuvich

Can an organization manage the vast array of records and information assets without a third-party tool?...

Why You Need Records Management at the Information Governance Table

BY Cindy Zuvich

A business's records management department can play a key role in advancing the information governance...

How to Tackle Records Management in the New Year

BY Marko Sillanpaa

If there's one resolution every organization should keep, it's effectively managing their records. This...

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ENTERPRISE CONTENT MANAGEMENT/CONTENT STRATEGY See More

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