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Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only...
BY Bob Larrivee
What is intelligent capture? Some might define it as the complete practice of capturing information in...
BY Mike Spang
Is the idea behind "big data" really just hype? While there is an enormous amount of data available,...
BY James Brown
As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to...
BY Will Morgan
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...
Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury...
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it...
Hybrid and virtual SOCs in the COVID-19 crisis are no longer optional
BY Bill Tidwell
Over the years, while customer communications management (CCM) systems continued to expand with new features...
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...
As we bring our document applications into the omni-channel era, it’s critical to understand several...
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight...
Changing regulations are an ever-increasing challenge for financial services organizations. In fact,...
Customer communications management (CCM) systems are complicated to implement and maintain for a variety...
BY Ike Kavas
In information technology (IT) departments around the world, discussions around cloud migration and data...
It’s about time for some new ideas and a radical shake-up
BY Bill Strogis
The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business...
BY Bill Strogis
As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span...
BY David Jones
IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business....
Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to...
BY Will Morgan
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue...
There’s a rumor that a new channel is on its way and it will likely spawn several prominent new...
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...
Throughout the history of image management, enterprise content management (ECM), and now
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework...
BY Bob Larrivee
There is a growing discussion among business organizations, regarding the challenge of defending information...
BY Morad Rhlid
In today's digital economy, information management professionals and the C-suite can’t afford to...
Transparency is an important topic for any company looking to implement or use artificial intelligence...
Will it be abandoned, or will addressing a few issues spur growth?
BY Dave Smith
Increasingly, business strategies across many industries are shifting to become more customer-centric...
Every year, we post our list of the top communication trends expected to make the biggest impact on the...
BY Cindy Zuvich
A business's records management department can play a key role in advancing the information governance...
BY Cindy Zuvich
Establishing a collaborative information governance committee is vital to sustaining a records and information...
BY Cindy Zuvich
Can an organization manage the vast array of records and information assets without a third-party tool?...