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By Topic Archive
Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns and industry articles on a targeted topic.
Document Capture/Imaging
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Who on Earth Is Using Paper-Based Faxing in the Enterprise? The Answer Might Surprise You
BY
Erik Enderson
Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only...
5 Steps to Master Inbound Information
BY
Bob Larrivee
What is intelligent capture? Some might define it as the complete practice of capturing information in...
Robotics: Advancing the State of Automation
BY
Mike Spang
Is the idea behind "big data" really just hype? While there is an enormous amount of data available,...
CUSTOMER EXPERIENCE
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Re-Imagine Forms to Enable Two-Way Digital Conversations
BY
James Brown
As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to...
The Future of Communications
BY
Will Morgan
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...
Inside Out Thinking About CCM: Is it Costing You Customers?
BY
Scott Draeger
Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury...
DATA/DOCUMENT SECURITY
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Is the Public Cloud Secure?
BY
Mary Dorogokupets
Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it...
The New Normal for Information Security
BY
Gilad David Maayan
Hybrid and virtual SOCs in the COVID-19 crisis are no longer optional
Closing the Gaps
BY
Bill Tidwell
Over the years, while customer communications management (CCM) systems continued to expand with new features...
DOCUMENT DESIGN
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Version Control
BY
Gautam Jit Kanwar
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...
Designing for the Omni-Channel Era: 4 Questions to Ask
BY
Scott Draeger
|
Bjorn Hildahl
As we bring our document applications into the omni-channel era, it’s critical to understand several...
Quadient Brings Omni-Channel Dominance to the Digital Experience with Inspire R12
BY
Allison Lloyd
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight...
COMPLIANCE/E-DISCOVERY
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Four Tips for Successfully Accelerating Regulatory Disclosure Updates
BY
Patrick Kehoe
Changing regulations are an ever-increasing challenge for financial services organizations. In fact,...
Why the Quick Fix to Your Compliance Woes Is Hurting Your Customer Experience Strategy
BY
Scott Draeger
Customer communications management (CCM) systems are complicated to implement and maintain for a variety...
What IT Leaders Need to Know About the Cloud and Data Privacy in 2019
BY
Ike Kavas
In information technology (IT) departments around the world, discussions around cloud migration and data...
BUSINESS/FORMS PROCESS MANAGEMENT
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State of the Digital Process Automation Market
BY
Alan Pelz-Sharpe
It’s about time for some new ideas and a radical shake-up
The Way Forward for Effective Document Management
BY
Bill Strogis
The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business...
Another Challenge from COVID-19
BY
Bill Strogis
As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span...
CUSTOMER COMMUNICATIONS MANAGEMENT
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Ethical AI: Are We There Yet?
BY
David Jones
IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business....
Deleting Is Temporary. Opting Out Is Forever
BY
Scott Draeger
Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to...
The Future of Communications
BY
Will Morgan
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...
OMNICHANNEL DELIVERY
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These Big Obstacles May be in the Way of Achieving Omnichannel Success
BY
Scott Draeger
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue...
Is Your Omnichannel Vision 20/20?
BY
Scott Draeger
There’s a rumor that a new channel is on its way and it will likely spawn several prominent new...
Informed Delivery: What Is It, and Is It for Me?
BY
Richard Rosen
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...
ENTERPRISE CONTENT MANAGEMENT/CONTENT STRATEGY
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Version Control
BY
Gautam Jit Kanwar
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...
The Disruption of Content Services: The Vision for 2020 and Beyond
BY
Dave Giordano
Throughout the history of image management, enterprise content management (ECM), and now
5 Ways to Use the SharePoint Framework
BY
Sandra Lupanava
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework...
INFORMATION MANAGEMENT/GOVERNANCE
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Defending Your Information Management Practices
BY
Bob Larrivee
There is a growing discussion among business organizations, regarding the challenge of defending information...
3 Information Management Trends You Can't Afford to Miss
BY
Morad Rhlid
In today's digital economy, information management professionals and the C-suite can’t afford to...
Here's Why You Need Explainable AI
BY
Alan Pelz-Sharpe
|
Kashyap Kompella
Transparency is an important topic for any company looking to implement or use artificial intelligence...
MARKETING/PERSONALIZATION
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The Future of Hyper-Personalized Communications
BY
Ross Kittlety
Will it be abandoned, or will addressing a few issues spur growth?
What Is Intelligent Orchestration?
BY
Dave Smith
Increasingly, business strategies across many industries are shifting to become more customer-centric...
Hey Marketers, Customer Communications Are About Consumer Outcomes
BY
Scott Draeger
Every year, we post our list of the top communication trends expected to make the biggest impact on the...
RECORDS MANAGEMENT/DISASTER RECOVERY
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Why You Need Records Management at the Information Governance Table
BY
Cindy Zuvich
A business's records management department can play a key role in advancing the information governance...
The 2 Approaches for Embedding Information Governance in the Organization
BY
Cindy Zuvich
Establishing a collaborative information governance committee is vital to sustaining a records and information...
Looking to Buy a Records and Information Management Solution? Here Are 5 to Consider
BY
Cindy Zuvich
Can an organization manage the vast array of records and information assets without a third-party tool?...