By Topic | DOCUMENT Strategy Media

Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns and industry articles on a targeted topic.

Who on Earth Is Using Paper-Based Faxing in the Enterprise? The Answer Might Surprise You

BY Erik Enderson

Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only...

5 Steps to Master Inbound Information

BY Bob Larrivee

What is intelligent capture? Some might define it as the complete practice of capturing information in...

Robotics: Advancing the State of Automation

BY Mike Spang

Is the idea behind "big data" really just hype? While there is an enormous amount of data available,...

Re-Imagine Forms to Enable Two-Way Digital Conversations

BY James Brown

As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to...

The Future of Communications

BY Will Morgan

A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...

Inside Out Thinking About CCM: Is it Costing You Customers?

BY Scott Draeger

Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury...

Is the Public Cloud Secure?

BY Mary Dorogokupets

Today, as misconfiguration becomes the greatest security risk to a public cloud IT infrastructure, it...

The New Normal for Information Security

BY Gilad David Maayan

Hybrid and virtual SOCs in the COVID-19 crisis are no longer optional

Closing the Gaps

BY Bill Tidwell

Over the years, while customer communications management (CCM) systems continued to expand with new features...

Version Control

BY Gautam Jit Kanwar

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...

Designing for the Omni-Channel Era: 4 Questions to Ask

BY Scott Draeger | Bjorn Hildahl

As we bring our document applications into the omni-channel era, it’s critical to understand several...

Quadient Brings Omni-Channel Dominance to the Digital Experience with Inspire R12

BY Allison Lloyd

With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight...

Four Tips for Successfully Accelerating Regulatory Disclosure Updates

BY Patrick Kehoe

Changing regulations are an ever-increasing challenge for financial services organizations. In fact,...

Why a Quick Fix to Compliance is Hurting Your CX S

Why the Quick Fix to Your Compliance Woes Is Hurting Your Customer Experience Strategy

BY Scott Draeger

Customer communications management (CCM) systems are complicated to implement and maintain for a variety...

What IT Leaders Need to Know About Cloud and Data

What IT Leaders Need to Know About the Cloud and Data Privacy in 2019

BY Ike Kavas

In information technology (IT) departments around the world, discussions around cloud migration and data...

State of the Digital Process Automation Market

BY Alan Pelz-Sharpe

It’s about time for some new ideas and a radical shake-up

The Way Forward for Effective Document Management

BY Bill Strogis

The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business...

Another Challenge from COVID-19

BY Bill Strogis

As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span...

Ethical AI: Are We There Yet?

BY David Jones

IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business....

Deleting Is Temporary. Opting Out Is Forever

BY Scott Draeger

Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to...

The Future of Communications

BY Will Morgan

A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered...

These Big Obstacles May be in the Way of Achieving Omnichannel Success

BY Scott Draeger

Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue...

Is Your Omnichannel Vision 20/20?

BY Scott Draeger

There’s a rumor that a new channel is on its way and it will likely spawn several prominent new...

Informed Delivery: What Is It, and Is It for Me?

BY Richard Rosen

So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...

Version Control

BY Gautam Jit Kanwar

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist,...

Content Services Vision for 2020 and Beyond

The Disruption of Content Services: The Vision for 2020 and Beyond

BY Dave Giordano

Throughout the history of image management, enterprise content management (ECM), and now

5 Ways to Use the SharePoint Framework

BY Sandra Lupanava

Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework...

Defending Your Information Management Practices

BY Bob Larrivee

There is a growing discussion among business organizations, regarding the challenge of defending information...

3 Information Management Trends You Can't Afford to Miss

BY Morad Rhlid

In today's digital economy, information management professionals and the C-suite can’t afford to...

Here's Why You Need Explainable AI

BY Alan Pelz-Sharpe | Kashyap Kompella

Transparency is an important topic for any company looking to implement or use artificial intelligence...

The Future of Hyper-Personalized Communications

BY Ross Kittlety

Will it be abandoned, or will addressing a few issues spur growth?

What Is Intelligent Orchestration?

BY Dave Smith

Increasingly, business strategies across many industries are shifting to become more customer-centric...

Hey Marketers, Customer Communications Are About Consumer Outcomes

BY Scott Draeger

Every year, we post our list of the top communication trends expected to make the biggest impact on the...

Why You Need Records Management at the Information Governance Table

BY Cindy Zuvich

A business's records management department can play a key role in advancing the information governance...

The 2 Approaches for Embedding Information Governance in the Organization

BY Cindy Zuvich

Establishing a collaborative information governance committee is vital to sustaining a records and information...

Looking to Buy a Records and Information Management Solution? Here Are 5 to Consider

BY Cindy Zuvich

Can an organization manage the vast array of records and information assets without a third-party tool?...

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