The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point

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By Bud Porter-Roth & James Watson, Jr.

As more and more orgnaizations look to move toward cloud content management, this particular technology segment is quickly evolving into a fragmented set of applications and tools. Today, cloud content management can be used in two main ways: to supplement your existing enterprise content management (ECM) system—basically acting as a collaborative front-end to the current system—or as a standalone solution that manages your documents and files.
   



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