Most conversations about moving customer communications to SaaS start with the platform. The more useful conversation starts with the communications. A migration is one of the few moments when an orga
If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
ServiceNow the Super Intelligence Control Tower for business reinvention announced a new AI Passport solution and significant advances in AI governance to help ensure AI agents are production-ready by
The Financial Stability Board (FSB) today published its final report on Sound Practices for Responsible Adoption of Artificial Intelligence, reflecting public feedback received on a consultative versi
Messagepoint announced that MARCIEAssist™, its purpose-built agentic AI capability for customer communications management (CCM), has been named a winner in the 2026 Stratus Awards for Cloud Computin
