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Aug. 2 2019
At DSF '19 in Anaheim, CA, DOCUMENT Strategy Editor Allison Lloyd talks with Guy Hellier, VP of Product Management, Customer Experience Management (CEM) at OpenText, on how to centralize fragmented channels and strategies to deliver holistic customer...


Today, prominent customer communications management (CCM) leader Smart Communications, long considered to be the
Earlier today, print and imaging giant Ricoh announced the acquisition of content services software provider DocuWare, extending their long-established partnership with the German firm. DocuWare’s...
Introducing their new artificial intelligence (AI)-powered automation platform, Kofax is poised to break away from their long-standing roots in the capture market. Kofax Intelligent Automation brings together...



By Mike Spang

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. As of late, robotic process automation (RPA) is often cited as a solution to help understand, move, and process such data. Although RPA has been around in its primitive form for more than a decade, we are still in the early days of automation.

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