Normalizing the Spaghetti Bowl of Document Processing Tools

By Ernie Crawford

In today's fast-paced business environment, the future of efficiency and productivity is automation
The State of Customer Conversations

By Scott Draeger

With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey
Keeping an Eye on CX in 2024

By Sally Schulte

Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in” (and both have an
Combatting Document Fraud with IDP

By Nicos Vekiarides

Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated
No Shortcuts Allowed

By Robert Linsky

Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%

Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent...

Smart Communications Recognized as a ‘Leader’ in Aspire’s First Interaction Experience Management Leaderboard

Smart Communications™ has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes...

Accusoft Adds Interactive AI Chat Queries to Enhance Document Processing Efficiency

Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A