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UPCOMING EVENTS

DOCUMENT STRATEGY 2020: REIMAGINING CUSTOMER JOURNEYS WITH NEXT-GEN CONTENT AUTOMATION
Tuesday, October 9, 2018 @ 2:00 PM ET

Join Jim Lundy, Founder and CEO, Aragon Research & Neal Keene, EVP of Strategy and Partner Alliances, Intelledox, as they discuss trends and provide real-world advice on how companies are transforming the content-centric processes involved in customer acquisition, onboarding, and service.

By 2020, 65% of enterprises will have re-architected their core processes to bring even more automation to document creation and routing, according to Aragon. We’ll discuss why—and how—you need to update your strategy to keep pace.

We’ll take a deeper dive into real-life success stories showing how companies are digitally transforming legacy forms and CCM-related processes, speeding up and simplifying the customer’s roundtrip journey.

Learn how to:
--Update your content and workflow roadmap for 2020
--Measure the value of forms and content transformation projects
--Identify where to start and find quick wins

If you’re looking for ways to innovate, streamline interactions, and improve customer engagement, this webinar is a don’t miss.

 

ARCHIVED BROADCASTS

ENHANCE THE CUSTOMER EXPERIENCE WITH CONTEXTUALIZED COMMUNICATIONS
Watch On Demand

According to Gartner, by the end of 2018, three in every four customer communications will be contextualized and consumed in digital channels. Contextually relevant customer communications help to improve customer acquisition and retention. Yet, many organizations take a fragmented and, therefore, unproductive approach to customer communications and interactions.

Join us for this webinar on Thursday, March 29 at 2PM ET, where we will share insights on the innovations that digital leaders are deploying to ensure meaningful and relevant interactions with their customers.

During this webinar, we will also discuss how to convert digital touchpoints into active engagement opportunities, unlock new value by augmenting paper-based documents with digital and real-time communications, and include adjacent technologies, such as personalized interactive video and chatbots.

 
BECOME A CX-ENABLING PARTNER FOR YOUR ENTERPRISE CUSTOMERS
Watch On Demand

Many enterprise customers of service providers are working to improve how they engage with their consumers. These customer experience (CX) initiatives require new capabilities around rapid data provisioning and digital communication, but enterprises have challenges delivering the right experiences due to incomplete data, outdated technology, and functional silos.

As such, enterprises are looking for outsourcing partnerships with service providers to help enable new CX programs quickly. By providing services that allow your customers to avoid costly and time-consuming investments to modernize their infrastructure, you become part of the CX discussion.

During this webcast, Joe Zurawski, Vice President of Solution Strategy at Quadient, will discuss how service providers can leverage multi-channel digital output capabilities, along with rapid data processing, to expand their business by enabling CX communications.
THE CCM EVOLUTION: TAKING CUSTOMER ENGAGEMENT TO A NEW “PERSONALIZED” NIRVANA
Watch On Demand

CCM has transformed into customer engagement—creating dynamic, personalized interactions with customers across physical and digital channels, including the ability to market new products and services to up-sell customers.

Our industry is facing the challenge of augmenting historical, physical-based communications, which are generated in traditional CCM applications, into dynamic, personalized engagement tools that deepen the connection with the customer.

Join us for this webinar where we will discuss how you can incorporate personalized content to transform historical CCM communications and to deepen customer engagement. We will also discuss how you can leverage new channels of customer engagement from traditional CCM applications to create relevant customer interactions.
MODERNIZE LEGACY CORRESPONDENCE MANAGEMENT WITH CLOUD CCM
Watch On Demand

Enterprise correspondence management is complex and often involves legacy systems that are dated and don’t deliver the needed functionality to support modern business requirements. Often, these systems are difficult to use, don’t allow for live testing or previewing content, and make it hard to create new customer communications.

Many legacy systems only support batch print and don’t enable digital communications, limiting organizations from doing on-demand, real-time, omni-channel communications, such as email and mobile.

Join us for this webinar and learn how to empower business users to make their own changes to content and rules within enterprise correspondence management, how to improve time to market and improve the change management process, how to leverage intelligent document templates to reduce document complexity, how to leverage shared content for omni-channel communications, and how to support both batch and real-time correspondence communications.