Here we are, Florida in late June, headed into hurricane season. It is the season we stock up on water, batteries and many other supplies in case we should need them for survival. This time of year also... View More
@import url(/Uploads/Public/Images/Media/AdvancedRTFTool/maincss.css); The impact of natural disasters, such as floods, hurricanes, earthquakes, tsunamis and other storms, on our very lives and that of... View More
Superstorm Sandy took no prisoners. Fight back with an emergency management plan that protects all your business assets. When Superstorm Sandy hit the Northeastern United States, more than 7.5 million... View More
BÖWE BELL + HOWELL (BBH) announced that it has been awarded a patent for using electronic means for delivering billing and statement information in the event that a disaster affects a mailer's traditional... View More
DocuLex announces the offering of the company's Archive Studio document and content management software as cloud/software as a service (SaaS) option for disaster recovery and business continuity preparedness.... View More
People. Hire essential personnel to respond and conduct recovery operations. Don't forget maintenance and support programs! Internal Communications. Keep employees informed of the situation and what you... View More
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
