docSTAR, an award-winning developer of web-based enterprise content management software, announced today it will be licensing the Point.io middleware platform to bring HIPAA-compliant communications and... View More
A recent survey by the DOCUMENT Strategy Forum of executives and senior managers revealed that prospective conference attendees ranked collaboration as the number one conference session choice. This is... View More
Everyone wants to get things done better, faster and cheaper. Yet, many firms are still struggling with multiple manual processes for their publishing review and approvals. A pragmatic approach to process... View More
News Facts Lexmark’s Perceptive Software announces the launch of Perceptive Enterprise Search 10.3 and Perceptive Workgroup Search 10.3. Version 10.3 introduces many new features that enhance the... View More
What are paperless technology abilities, risks and benefits? Abilities include functionality to capture, receive, store, index, version, route, approve, manage, retain and dispose of electronic content.... View More
CloudSigma, a public cloud IaaS provider with advanced hybrid hosting solutions, today announced that it has partnered with software analytics company New Relic, Inc. to provide customers with new levels... View More
Catalyst Repository Systems, Inc., the leader in secure, cloud-based software powering global discovery for corporations and law firms, today announced a strategic alliance with Park IP Translations, a... View More
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced the availability of Kofax... View More
I was reading an article titled, \"Sanction Imposed for Inadequate Implementation of Litigation Hold,\" where the discussion focuses on the defendants\' efforts to preserve information and the efforts... View More
When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen? In most cases, there are warning signs - but the task of automatically... View More
As we discussed in the first post about the Four Rights, the essential underlying tool is the need to develop an effective data collection strategy. Once we have some data patterns on our intended targets... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a... View More
In response to the growing need to conceal personal information in documents, Crawford Technologies is proud to announce today the launch of its newest solutions: Redaction Express and the Riptide Redaction... View More
It’s undeniable: The market trend toward multi-channel communications and integrated customer experience is accelerating at an increasing pace. Organizations are rushing to keep up with the demand... View More
In a recent survey conducted by the DOCUMENT Strategy Forum, executives, senior managers and program managers reported that the single most important benefit they are seeking to improve is the customer... View More
“Consumer 3D Printing: A Market At War With Itself” examines keys to growth potential in consumer 3D printing in terms of hardware development and whether open-source or closed-source development... View More
Eclipse Corporation, a provider of enterprise document generation solutions, announced today that New Orleans-based commercial print provider, Mele Printing, has selected DocOrigin 3.0 from Eclipse to... View More
As I travel around the globe consulting and talking to business leaders from all different vertical markets, I am drawing one interesting conclusion about content delivery that is a bit disconcerting.... View More
FileBound, a leading provider of cloud-based document and workflow automation solutions and part of the Upland Software family of enterprise work management applications, today announced it will host its... View More
TITUS, a leading provider of security and compliance solutions for email and documents, today introduced the latest version of TITUS Security Suite for Microsoft... View More
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
Customer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
