While it is sometimes called the "soft" side of change, managing the people side of a corporate transition is often the most challenging and critical component of an organizational transformation. Take... View More
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive... View More
There's a lot of talk these days about the move from centralized to distributed scanning. The idea is to capture documents at the earliest point where they enter an organization, streamlining document... View More
Now is the time to gather your troops! Whether initiating or responding to litigation, one should assemble a diverse, interdisciplinary team. The following team members should be consulted both prior to... View More
The financial crisis, which presented a massive blow to the banking and capital markets sectors, now presents an opportunity for a profound change. Leading up to the credit crisis, the financial services... View More
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and... View More
Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and... View More
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never... View More
An examination of almost any business process will nd the need for someone's approval somewhere in that process. In today's world of transaction distribution, it may take a number of "somebodies" in several... View More
Organizations of all kinds are now being held to a higher standard in their e-discovery practices. With the burden of knowledge squarely on the enterprise's shoulders, it is the responsibility of the organization... View More
You can feel the excitement in the air, the tense expectation as all of us, including businesses of all kinds, our consumers and all those hungry for a job, hear the news that the end of the recession... View More
Recycled Paper. Technological advances in paper manufacturing and processing equipment have ensured that this paper can be processed efficiently. Pinless Paper. Going pinless not only reduces waste paper... View More
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service... View More
As Internet crime becomes more intrusive, annoying, viral and widespread, the problem of governing Internet conduct likewise becomes more problematic, particularly in the area of law enforcement, which... View More
Web content management (WCM) initiatives still prove to be a good strategic investment, despite the current economy. Given the web's continued dominance as a main channel for companies to interact with... View More
We seem to be entering a post-email age where instant messages (IM), text messages (SMS) and social media are sweeping into the business world, and important discussions and decisions are being made outside... View More
There is a great deal of ambiguity around service-oriented architecture (SOA). It is both a buzzword and a real architecture designed to help banks abstract and expose their core systems. Celent defines... View More
In response to mandates to cut costs and freeze spending, inplants are scrutinizing their production operations to identify opportunities for cost containment. But many organizations are overlooking the... View More
More and more companies are looking for ways to design an effective e-process to meet the risks and challenges encountered when using e-signatures, providing e-disclosures and completing the transactions... View More
After a successful career of nearly 16 years, a famous musician changed his name in 1993 from Prince to a symbol that was unpronounceable, so he was called the "Symbol" or "The Artist." Did Prince want... View More