Be More Effective with Generative AI in Customer Communications
By Atif Khan
The potential of generative AI to positively impact how we work and live is massive
A Tale of Two Revolutions
By John Mancini
You may wonder why an old content management guy is writing about generative AI and LLMs
Generative AI
By Liz Stephen and Mia Papanicolaou
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
What it Takes to be Effective with Gen AI
By Atif Khan
Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
RPA and AI: Why Your Business Needs Both
By Brian DeWyer
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e

SER is proud to announce its recognition as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.Based on customer interviews and comprehensive evaluation cri

Quadient Secures New c.$1 Million Contract with U.S. Federal Agency for Mail Modernization Project

Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo

FIS Launches Digital Trading Storefront to Revolutionize Cross Asset Trading

FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset