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Making the Case for Customer Communications
Just how valuable is the customer experience (CX) to the bottom line? Will it help you retain customers and outpace your competition? The answer, of course, is a resounding, “Yes.” For every...

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OpenText expands the breadth of its cloud security offerings with its announcement on November 11, 2019 to acquire Carbonite, Inc., a provider of cloud-based data backup and protection services. The purchase...
As September drew to a close, Neopost, one of the most historic brands in the mailing and document solutions industry, announced plans to realign their 90-year-old corporate identity under Quadient, focusing...
Targeting the edge of the organization, Kodak Alaris unveiled two network-connected scanning solutions this week with the introduction of the Alaris INfuse Smart Connected Scanning Solution and the Kodak


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By Mike Spang

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. As of late, robotic process automation (RPA) is often cited as a solution to help understand, move, and process such data. Although RPA has been around in its primitive form for more than a decade, we are still in the early days of automation.
   



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2019-20 Hot Solution Companies in Customer Experience