Even if you are not a programmer, you have likely heard some mention of XML within your organization and throughout the industry. Certainly, your technologists are using it when explaining how they are... View More
Ask anyone to define the document and the word "paperbCrLf will most likely be used. However, in today's digital age, a document may start its life as paper, then be scanned into an electronic format,... View More
With millions of fields of data to read within a transactional enterprise, accuracy of that data is vital. The utilization of validation procedures and statistical analysis can lend a helping hand to your... View More
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
