Robert Palmer

Robert Palmer is research director with IDC's Imaging, Printing and Document Solutions team. He is responsible for written research, forecasts and analysis in multiple practice areas, covering managed print services, document solutions, business workflow automation and optimization and hard copy transformation. Mr. Palmer has led multiple research practice areas covering a diverse range of topics, including office technology, channel strategy, managed document services and document workflow. He is active in a variety of imaging industry forums and currently serves on the board of directors for the Managed Print Services Association (MPSA).
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February 2016
Moving Up the MPDS Value Chain: Aligning Document Strategies with Corporate Goals
BY Robert Palmer
Feb. 29 2016
Organizations are scrutinizing virtually every area of business operations in an effort to reduce costs, increase operational efficiencies and drive worker productivity. In recent years, businesses have...
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FEATURES
A Mobilized Workforce Creates Opportunity in Digital Workflow
BY Robert Palmer
Oct. 28 2014
Would you characterize yourself as a mobile worker? It is a question that you likely would not have considered just a few short years ago. Historically, the mobile worker was defined based on specific...
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FEATURES
Mobile Technologies Driving Consumerization of the MFP
BY Robert Palmer
Oct. 2 2014
Like everything else, today’s office printing market is heavily influenced by ongoing changes in workforce behavior and advancements in mobile technologies. The continued focus on mobile printing...
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FEATURES
How Will Mobile Printing Impact the Future of Paper in the Office?
BY Robert Palmer
Aug. 28 2014
Technology is changing the way we work and, more specifically, changing when and how much we print. Office printing today has been impacted not only by changing business processes but also by a significant...
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FEATURES
Mobile Workflow Looms Large in the Transition from Paper to Digital
BY Robert Palmer
July 29 2014
Despite advancements in mobile technology and an ongoing transition to digital technologies, many businesses today continue to work in traditional paper-based workflows that are extremely inefficient and...
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FEATURES
Protecting Valuable Content: How the Mobile Environment Is Pitting Convenience Against Content Security
BY Robert Palmer
June 25 2014
Information is the lifeblood of any organization, which is why so many businesses invest significant time, money and resources around content management systems. Understanding how information moves throughout...
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FEATURES
How Much Productivity Should We Be Willing to Sacrifice in Exchange for a Mobile Solution?
BY Robert Palmer
May 22 2014
So much attention is paid to the bring your own device (BYOD) phenomenon and trends around mobile device deployment and adoption in the workplace. Mobile devices are already changing the way we work—and...
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    The State of Customer Conversations
    By Scott Draeger
    With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey
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    Keeping an Eye on CX in 2024
    By Sally Schulte
    Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in” (and both have an
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    Combatting Document Fraud with IDP
    By Nicos Vekiarides
    Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated
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    No Shortcuts Allowed
    By Robert Linsky
    Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%
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    The Road Ahead
    By Avi Greenfield
    In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils