Nancy Green

Nancy Green is part of the US Customer Communication group at MetLife and is responsible for transforming the customer communication experience, including setting standards and guidelines for correspondence and developing easy-to-understand content. She is a Chartered Financial Analyst and serves on the Advisory Board of DSF ‘18.

Fall Digital Issue 2017

Inventories & Metadata: The Essentials for Great CCM

BY Nancy Green

Oct. 16 2017

We have all been busy over the last few years improving design, simplifying content, and setting standards to make it easier for customers to understand the business correspondence that they receive. Across...

From Obligation to Opportunity — Compliance to Connection

By Andy Kellner

Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
The Future Isn’t Paper or Digital, It’s Both

By Sy Green

Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
Customer Preference vs. Customer Experience

By Andy Feest

As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
The Renewal Conversation Companies Are Already Losing

By Jennifer Raml

Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
Extending Your Brand Experience Beyond Digital

By Natalie Whited

When people want to learn more about a brand (or simply make a purchase), they are creating a brand experience

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The Future Isn’t Paper or Digital, It’s Both

Smarter Print Workflows Take the Floor

When Communications Become the Operating Layer

Connecting Health Plan Operations to Better Member Communications