Kelechi Anyanwu

Kelechi Anyanwu is a Practice Lead at Tata Consultancy Services (TCS), where she manages the Design and Customer Communication practice in North America for TCS' banking, financial services, and insurance clients. With over 10 years of tech industry experience, Kelechi has advised many Fortune 1000 companies on how to improve their customer/employee experience using the latest content, design, and marketing technologies and trends. Kelechi holds an MBA from Columbia Business School and a bachelor's from the University of California, Berkeley.
CX and Privacy
Dec. 10 2019
Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the...
Forms Rationalization
Oct. 16 2018
As the amount of data and documents increase at a dramatic rate, enterprises struggle with organizing and maintaining their forms and documents, leading to increased costs and poor customer experience....
  • Digital Asset Management (DAM) is a system designed for organizing, storing and retrieving media files and managing digital rights and permissions. DAM systems have become a core component of creative
  • Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?
  • Information technology has undergone a major transformation in recent years, sparked by the rise of “big data.”
  • Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail
  • Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?